Summary
Overview
Work History
Education
Skills
About me
Timeline
Generic

Kimberlin Rice

Hampton,GA

Summary

Driven professional with extensive experience in pediatric healthcare, notably with Pediatrix Medical Group. Excelled in enhancing newborn hearing screening processes and patient scheduling efficiency, showcasing proficiency in audiology equipment and exceptional patient communication. Demonstrated adaptability and a results-driven approach, significantly improving departmental operations and patient care outcomes. Outgoing Front Office Assistant with 4 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I love what i do and working in the medical field has always been a dream and passion of mine , it's something i'll keep doing for as long as i am allowed .

Overview

6
6
years of professional experience

Work History

Newborn Hearing Screener

Pediatrix Medical Group
2024.07 - Current
  • Contributed to departmental research efforts by collecting and analyzing data from newborn hearing screenings over time, identifying trends that could inform future practice improvements.
  • Played a key role in updating hospital policies related to newborn hearing screenings, incorporating new research findings and best practices as needed.
  • Assisted in the development of a streamlined process for scheduling screenings, improving overall efficiency within the department.
  • Expedited data reporting to state agencies by maintaining organized records and submitting information promptly after each screening session.

Medical Scheduler /Front End Manager

McDonough Pediatrics
2023.02 - 2024.05
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Answered phone calls and messages for 6 physicians. Pediatric medical facility, scheduling appointments, and handling patient inquiries.
  • Improved office efficiency, coordinating appointments and rescheduling requests promptly.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
  • Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.

Medical Scheduler

Pruit Home Health
2021.04 - 2022.12
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
  • Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.

Newborn Hearing Screener

Pediatrix Medical Group
2018.03 - 2020.08
  • Played a key role in updating hospital policies related to newborn hearing screenings, incorporating new research findings and best practices as needed.
  • Assisted in the development of a streamlined process for scheduling screenings, improving overall efficiency within the department.
  • Contributed to departmental research efforts by collecting and analyzing data from newborn hearing screenings over time, identifying trends that could inform future practice improvements.
  • Expedited data reporting to state agencies by maintaining organized records and submitting information promptly after each screening session.
  • Implemented quality control measures to ensure accuracy in test results, contributing to improved outcomes for infants diagnosed with hearing loss.
  • Provided support to audiologists during diagnostic audiology appointments when necessary, ensuring comprehensive care for affected infants.
  • Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
  • Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.

Education

GED -

Youth Challenge Academy
Fort Stewart, GA
12.2010

Skills

  • Patient Communication
  • Medical terminology understanding
  • Data Recording Accuracy
  • Cross-cultural sensitivity
  • Infection control adherence
  • Audiology equipment proficiency
  • Pediatric audiology familiarity
  • Newborn care knowledge
  • Patient Education
  • Clinical Documentation
  • Maintaining Patient Records
  • Patient Diagnosis
  • Practice management software
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Team building

About me

My oldest daughter is a competitive gymnast and has been doing this since she was at the age of 6 , My youngest did gymnastics for about 2 years and since has decided to stop and live life of no sports , lol . My husband works with the Local 72 Union out of Atlanta for about 12 years now as a Pipe fitter  . We have been together now over 13 years and married 5 , we have 3 dogs and 2 cats . 

Timeline

Newborn Hearing Screener

Pediatrix Medical Group
2024.07 - Current

Medical Scheduler /Front End Manager

McDonough Pediatrics
2023.02 - 2024.05

Medical Scheduler

Pruit Home Health
2021.04 - 2022.12

Newborn Hearing Screener

Pediatrix Medical Group
2018.03 - 2020.08

GED -

Youth Challenge Academy
Kimberlin Rice