Kimberlin Zamora
Los Angeles,CA
Summary
Compassionate Individual with 7 years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creative and adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Homeless Outreach Program Integrated Care System
Los Angeles, CA
01.2018 - 07.2024
- Assist with developing audit systems and procedures in accordance with contract terms and scopes of work
- Prepare reports and data analysis about necessary improvement in H & H programs
- Coordinate with program managers and supervisors to develop corrective action plans
- Work with the Director for Data and Quality Assurance to develop a systematic process to monitor client files and HMIS data quality and integrity
- Prepare and submit timely reports to the Associate Director for Data and Quality Assurance
- Ensure Files are maintained up-to-date and contain accurate documentation for service coordination/case management, housing placement, rental assistance
- Inspected and repaired products to meet project expectations.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Established reporting criteria and standards to effectively maintain data integrity.
Administrative Assistant
Homeless Outreach Program Integrated Care System
Los Angeles, CA
06.2017 - 01.2018
- Scheduled and confirmed appointments.
- Client Engagement
- Customer Service
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted visitors and verified reasons for visit and appointment information.
Administrative Assistant
Western Dental
Los Angeles, CA
03.2015 - 05.2017
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Took customer payments and billed insurance companies for remaining balance.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Educated patients about post-operative and at-home care for optimal outcomes.
Education
Esthetician License -
Hacienda La Puente
01.2023
High School Diploma -
Lynwood High School
06.2014
Professional Makeup Artist Diploma -
Cosmo Makeup Academy
Skills
- Excellent analytical and problem solving skills
- Effective written and verbal communication skills
- Bilingual Fluent English/Spanish
- Organizational Skills
- Client Engagement
- Friendly, Positive Attitude
- Customer Service
- Punctual
- Multitasking
- Excellent Spelling Skills
- HIPAA
- Data Entry
- Problem Solving
- Detail Oriented
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Quality Assurance Specialist
Homeless Outreach Program Integrated Care System
01.2018 - 07.2024
Administrative Assistant
Homeless Outreach Program Integrated Care System
06.2017 - 01.2018
Administrative Assistant
Western Dental
03.2015 - 05.2017
Esthetician License -
Hacienda La Puente
High School Diploma -
Lynwood High School
Professional Makeup Artist Diploma -
Cosmo Makeup Academy
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