KIMBERLLY K WRIGHT
Corpus Christi
Summary
Dynamic hospitality professional with expertise in managing front-of-house operations, ensuring seamless guest experiences through effective team leadership, problem-solving, and guest-centric initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager/ Head Bartender
The Pelican Lounge
02.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed payroll, check writing, and invoice processing efficiently.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in sourcing fresh performers for venue.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Banquet Manager/ Dining Room Server
Katz21
06.2021 - 06.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
Bartender/ Key Manager
Fred's Texas Cafe
07.2018 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Education
Certificate - Massage Therapy
AIT
Richland Hills, TX11.2007
Associates - Medical Transcription Billing And Coding
Paris Junior College
Paris, Texas, TX05.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Effective communication
- Positive attitude
- Attention to detail
- Multitasking
Certification
06/06/20, 06/05/22, Within 14 days of issuance, this certificate should appear in the Texas Alcoholic Beverage Commission's online database at www.tabc.texas.gov. If not, please contact us.
Timeline
Manager/ Head Bartender
The Pelican Lounge
02.2023 - 02.2025
Banquet Manager/ Dining Room Server
Katz21
06.2021 - 06.2023
Bartender/ Key Manager
Fred's Texas Cafe
07.2018 - 06.2021
Certificate - Massage Therapy
AIT
Associates - Medical Transcription Billing And Coding
Paris Junior College
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