KIMBERLY COWHY
Avoca,MI
Summary
Patient service-oriented Pharmacy Manager with active Michigan license offering 28 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Experienced in reviewing and fulfilling prescription and OTC medications. Advises patients of side effect, contraindication, and benefits of medications. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators. Astute professional highly skilled in pharmacy operations and improving performance metrics.
Overview
21
21
years of professional experience
Work History
Director of Pharmacy
Wingerts Pharmacy
Mayville, MI
02.2021 - Current
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for owners.
- Direct day-to-day administrative and operational functions for facility, providing guidance and leadership to over employees.
- Developed policies and procedures for effective pharmacy management.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice
- Ordered all pharmacy supplies and kept check on inventory levels
- Produced monthly financial reports
Clinical Staff Pharmacist
Ehardts Pharmacy
Croswell, MI
04.2009 - 06.2020
- Lessened customers' risks from medications by counseling on contraindications and potential interactions
- Fulfilled prescriptions with high degree of accuracy and full compliance with applicable regulations
- Protected customers from communicable diseases by safely administering immunizations
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage
- Managed and mentored staff
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products
Staff Pharmacist-in-Charge
Cardinal Pharmacy
Mount Pleasant, MI
04.2009 - 06.2010
- Adhered to pharmacy laws and code of ethics
- Advised customers on potential drug interactions, likely side effects, and dosage timing
- Resolved billing problems and obtained prompt payments by skillfully resolving issues between patients, insurers, and pharmacy
- Protected pharmacy from liability by keeping impeccable patient, pharmacy, and regulatory documentation.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Adhered to pharmacy laws and code of ethics.
Owner/Pharmacist
Medicine Chest Pharmacy
Yale, MI
03.2001 - 07.2008
- Supported patient wellness initiatives by educating individuals on devices such as blood sugar and pressure monitors
- Controlled product shrinkage and unauthorized drug access by enforcing strict security protocols
- Prevented service lags by keeping pharmacy well-stocked with supplies and drugs
- Maintained full compliance with legal, health, and safety regulations
- Trained new team members in ways to exceed performance expectations.
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Established foundational processes for business operations
- Managed day-to-day business operation
- Founded and managed independent retail business
Education
B.S - Pharmacy
Ferris State University
05.1994
Skills
- Operational Records Maintenance
- Data Analysis
- Employee Work Scheduling
- Policy and Program Development
- Drug utilization review
- Patient education and counseling
- Knowledge of Microsoft Office, Word and Excel
- Employee Performance Evaluations
- Customer Satisfaction
Additional Information
Yale Area Chamber of Commerce
1995 to Present
Volunteer, Past Executive Secretary
President 2017 to Present
Yale Lions Club
2002 to Present
Volunteer, Past President
Current Secretary
Timeline
Director of Pharmacy
Wingerts Pharmacy
02.2021 - Current
Staff Pharmacist-in-Charge
Cardinal Pharmacy
04.2009 - 06.2010
Clinical Staff Pharmacist
Ehardts Pharmacy
04.2009 - 06.2020
Owner/Pharmacist
Medicine Chest Pharmacy
03.2001 - 07.2008
B.S - Pharmacy
Ferris State University
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