KIMBERLY ACKER
Independence,KY
Summary
Achieved high levels of customer satisfaction by facilitating successful interactions. Enhanced team performance through dedicated support and collaboration. Fostered a culture of loyalty and dedication within the workplace.
Overview
26
26
years of professional experience
Work History
Parts Specialist
MAZAK CORPORATION
09.2021 - Current
- Provides parts support to customers
- Creates and maintains a rapport with Mazak Distributors
- Research electrical/mechanical drawings and part numbers
- Quote and enter customer orders
- Work special Export queues to ensure Machine Serial number Registrations are compliant
- Vette customer accounts and emails to grant access for Mazak Parts Store on the Web
- Works a fast-paced multi-tasking environment-with 24 hour or less than turnaround resolution
- Proactively attains a safe and healthy work environment for all employees
Accessory Buyer/Planner
MAZAK CORPORATION
08.2024 - 05.2025
- Created and issued purchase orders to suppliers for parts for new and aftermarket machines
- Analyzed machine orders to schedule purchasing, shipping, and receiving of accessories.
- This function includes updating/maintaining accessory deliveries by reviewing machine order revisions to ensure orders are fulfilled as closely to the revised date as possible.
- Read and reviewed the engineering bill of materials to ensure proper items are being ordered for each accessory.
- Communicated effectively (via phone/email/in-person) with Mazak sales, service, parts, and engineering departments (both here in the USA as well as our Japan offices).
- Communicated effectively (via phone/email/in-person) with Mazak suppliers to ensure product quality, timely deliveries, and thorough communication.
- Reviewed and approved freight invoices and related documents for shipment of accessories.
- Identified, clarified, and resolved invoice discrepancies.
- Entered, updated, and maintained the internal Mazak JAT database used by accessories, service, and sales departments as a scheduling, communication, and information tool.
- Periodically received documents, and stored accessory kits in the accessory inventory holding area.
- Created spreadsheets and graphs to track and expedite purchasing and buying activity accurately.
Community Marketing Specialist
Oxford Physical Therapy
05.2019 - 09.2021
- Consistently met/exceeded monthly Direct Access new patient goals by 10% or greater
- Conducted outreach within the Oxford community to utilize the best match of talent for event
- Participated in monthly strategy meetings to align community events with the company strategy
- Created relationships with local businesses to help their workforce to understand Direct Access PT
- Set up, executed and acquired resources for all health fairs, injury screen and running events
- Developed Processes across Oxford network to ensure consistency in marketing message and tools
- Created training for expansion of the Community Marketing team pre- Covid-19
Patient Admissions Coordinator
08.2017 - 05.2019
- Created Receptionist training to ensure knowledge of all tasks are communicated to help with position retention
- Currently train new clinic receptionists
- Front Desk: Responsible for being the first point of contact for patients via phone, in person or online
- Extreme professionalism/empathy/privacy when working with patients and their health information
- Effective scheduling of New Patients; Medicare Patients; and existing insurance patients to maximize earning potential of clinic
- Daily set up of patients’ charts; copays; insurance verification/authorizations; input all evaluations/treatment charges to ensure proper billing of services
- Maintain electronic charts with all patient information; physician notes; progress reports
- Execute all Front Desk responsibilities in a consistent manner from clinic to clinic.
- Communication with physicians’ offices via phone and fax
- Develop great report with all employees by being highly adaptable to different clinic cultures
- Proactively observe and listen to deliver needs to the clinicians which ensures an efficient clinic
- Attends to the details which effect billing, and scheduling
- Successfully multitask by being able to quickly prioritize tasks based on importance
Hair Designer/ Manager of Cosmetology License
Inspire Salon Spa
01.2009 - 08.2017
- Licensed Cosmetologist Kentucky March 7, 2012-Present: Specializing in Hair Design and Style; Nail Services; Color; Skin Care; Retail Sales; Client Services and Retention
- Routinely receive positive 5 star reviews and comments on service experiences
- Consistently use Guest Service cycle to achieve all Designer Level goals
- Guest Care: Including scheduling, internal and external customer service, cross promoting spa services
- Retail/Marketing: Educating and selling Aveda products to clients, product placement, and retail area cleanliness
Administrative Assistant/Office Manager
Ashley Construction Inc.
02.2008 - 12.2010
- Executive Assistant to 3 members of the Leadership Team at Ashley Construction Inc.; The President and 2 owners of both the residential and commercial sides of the company.
- Maintain schedule/calendar in Microsoft Outlook.
- Create, execute, and respond to their various clients, peers, committees, bankers, lawyers, family members and other business partners using all forms of communication.
- Assistant and liaison for commercial lease contract documentation including proofreading, editing and Notary signature and document delivery.
- Organize personal events for members of the Executive Leadership Team such as a Covington Latin High School Reunion, contacting the alumni, setting a date, venue selection, and event execution.
- Coordinate events for the entire office staff and company, safety trainings, holiday party, and team recognition luncheons.
- Support entire company consisting of 24 team members including both residential and commercial leadership to laborers with any projects, or supplies they needed for task completion.
- Responsible for invoicing all residential service work, commercial property draws and pay applications.
- Ensure a welcoming and inclusive environment for both internal and external customers, vendors, family and friends.
- Represent Ashley Construction at the 2008 Cavalcade of Homes- Model Home of Ashley Woods.
Human Resources Generalist
Gap Inc. Logistics Division
01.2004 - 01.2007
- Provided strategic HR consultation to facility Director and Operations Leadership team.
- Organized and scheduled Network Strategy Meetings for all levels within the Gap Inc. Organization.
- Created communications and presentations for facility of 300 employees.
- Facilitated training for all levels (associate through director), on topics such as Diversity, Sexual Harassment, Business Ethics, as well as Gap Inc Company History.
- Reconciled expenses for HR facility team members via Oracle.
- Coordinated Hourly Associate Review Process (HARP) each Quarter for Facility.
- Assisted in Performance Planning & Assessment process.
- Coordinated various programs related to Rewards and Recognition, Celebrating Success, and Teambuilding.
- Ensured consistent application of policies and procedures; participated in policy revisions for campus.
- Provided employee relations coaching and counseling to employees and managers; facilitated investigations and conflict resolution around sensitive issues and recommended actions; responsible for low and medium risk investigations.
- Participated in Divisional Diversity Mentoring program as Mentee.
- Coordinated all retention efforts.
Campus Safety Supervisor
01.2000 - 01.2004
- Continually analyzed safety statistics to ensure that facilities kept its costs down to make targeted cost per unit goal.
- Started up, created process/procedure, and developed foundations of Northern Kentucky Campus Logistics Safety Program in 2001.
- Progressed in position from supporting one facility of 250 employees to Supervising Campus Safety Program with responsibility for up to 1500 employees.
- Created and actively marketed safety awareness through various communication vehicles including visual communications, weekly campus wide announcements, monthly safety committee meetings and reward/recognition programs.
- Decreased OSHA Recordable Injury rate by 93% and Lost-Time Injury rate by 79% over a 4-year period after safety program implementation.
- Facilitated required OSHA safety training, facility specific hands-on workshops, and wellness programs for audiences up to 150.
- Partnered with NKY Campus Leadership to help facilitate presentations to create an environment of ownership and responsibility for safety.
- Collaborated with safety peers domestically and internationally to ensure consistency in program development, management, and delivery.
Education
B.A., Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Highland Heights, KY01.2006
Skills
- Assisted in streamlining physical therapy operations through effective use of PTOS Supported productivity by utilizing Microsoft Office products, including Word, Excel, PowerPoint, Access, Oracle, and Outlook Email Aided HR management and payroll accuracy with PeopleSoft and KRONOS systems Facilitated team communication via Lotus Notes Contributed to office efficiency through strong internet and equipment skills
Timeline
Accessory Buyer/Planner
MAZAK CORPORATION
08.2024 - 05.2025
Parts Specialist
MAZAK CORPORATION
09.2021 - Current
Community Marketing Specialist
Oxford Physical Therapy
05.2019 - 09.2021
Patient Admissions Coordinator
08.2017 - 05.2019
Hair Designer/ Manager of Cosmetology License
Inspire Salon Spa
01.2009 - 08.2017
Administrative Assistant/Office Manager
Ashley Construction Inc.
02.2008 - 12.2010
Human Resources Generalist
Gap Inc. Logistics Division
01.2004 - 01.2007
Campus Safety Supervisor
01.2000 - 01.2004
B.A., Bachelor of Arts - Organizational Leadership
Northern Kentucky University