Kimberly Ackerman
Albuquerque,NM
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Observes Hipaa compliancy regulations. Confident in communication, both written and spoken, with staff, doctors, patients and insurance companies. Team player who believes that all employees should be cross trained to enhance operations of the office.
Overview
23
23
years of professional experience
Work History
Manager
DelPrete Chiropractic
02.2001 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Trained staff on office procedures, computer system, and physical therapies.
- Communicated closely with patients, ensuring medical information was kept private.
- Assessed processes and procedures, complying HIPAA regulations.
- Established and maintained effective communication with staff, physicians and patients to promote high quality patient care.
- Worked the Check in/out desk, which included signing in patient's, collecting intake paperwork, insurance information, miscellaneous forms. Collected copays, deductibles and co-insurance portions. Scheduled appointments. Educated patient's on their insurance benefits.
- Billed out patient claims to various insurance companies. Collected and processed patient and insurance payments into ChiroTouch billing program. Mailed out patient statements.
- Reconciled patient accounts utilizing aging reports.
- Reconciled daily charges and payments on a daily report.
- Created monthly reports.
- Set patient's up on physical therapies such as Muscle Stimulation with ice/heat and Intersegmental traction.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05.1991
Skills
- Policy Implementation
- Verbal and Written Communication
- Organizational Skills
- Effective Communication
- Cross-functional Teamwork
- Problem Solving
- Decision-Making
- Computer Skills
- MS Office
- ChiroTouch billing software
- Documentation and Reporting
- Scheduling and Coordinating
- Time Management
- Customer Relationship Management (CRM)
- work and CollaborationStaff Training and Development
- Operations Management
Timeline
Manager
DelPrete Chiropractic
02.2001 - Current
High School Diploma -
West Mesa High School
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