KIMBERLY A. CONFAR
Columbus,,OH
Summary
Business professional with over 4 years of experience in leading customer-focused programs and managing operations. Proven track record in driving program growth and enhancing customer experiences through data-driven solutions. Recently earned an MBA, seeking to leverage expertise in customer experience and operational leadership in a marketing role.
Overview
5
5
years of professional experience
Work History
Program Manager – Sports
Columbus Recreation and Parks
Columbus, USA
09.2023 - Current
- Led large-scale customer-facing programs serving over 3,000 participants annually, overseeing planning and execution to enhance participant experiences.
- Managed relationships with participants, vendors, community partners, and internal stakeholders as the primary point of contact to ensure program satisfaction.
- Grew a recreation program to the highest participation levels since the COVID-19 pandemic through targeted initiatives.
- Expanded another program to the largest enrollment in history via customer-focused improvements and effective marketing strategies.
- Analyzed customer feedback and operational data to enhance engagement, service quality, and efficiency.
- Improved communications for program updates to boost participant awareness and engagement.
- Hired, trained, scheduled, and evaluated 18 staff members and contracted officials to uphold program standards.
- Redesigned permit process, enhancing user experience and increasing revenue by approximately 13% year over year.
Assistant Manager – Community Recreation
Columbus Recreation and Parks
Columbus, USA
05.2022 - 09.2023
- Oversaw operations for the community recreation program, enhancing engagement for 600+ participants.
- Coordinated staffing, scheduling, logistics, and communications for complex programs and seasonal initiatives, ensuring smooth execution.
- Implemented process improvements and program adjustments based on participant feedback, operational trends, and organizational objectives.
Intervention Specialist
Hilliard City Schools
Hilliard, USA
08.2021 - 01.2022
- Developed personalized intervention plans for students with diverse learning needs.
- Collaborated with teachers to implement effective instructional strategies in classrooms.
- Conducted assessments to identify students' strengths and areas for improvement.
- Collaborated with families, educators, and administrators to enhance student outcomes through data-informed planning and effective communication.
Education
MBA -
Franklin University
Columbus, OH05-2026
B.S. - Education
The Ohio State University
Columbus, OH05-2021
Skills
- Project management
- Customer insights analysis
- Data Analysis & Performance Metrics
- KPI tracking
- Process Improvement
- Cross-Functional Collaboration
- Stakeholder management
- Team Leadership
- Customer Experience & Engagement
- Strategic Communications
Certifications And Leadership
- Certified Park and Recreation Professional (CPRP)
- NRPA Young Professionals Network Leadership Board
- OPRA Mentor
- Memorial Tournament- Hospitality Volunteer
Timeline
Program Manager – Sports
Columbus Recreation and Parks
09.2023 - Current
Assistant Manager – Community Recreation
Columbus Recreation and Parks
05.2022 - 09.2023
Intervention Specialist
Hilliard City Schools
08.2021 - 01.2022
MBA -
Franklin University
B.S. - Education
The Ohio State University