Kimberly Dennie
Merrillville,IN
Summary
Dedicated accounts payable professional with solid background managing invoices, tracking expenses and updating vendor files. Trained in posting and processing payments with quickbooks. Strong attention to detail with methodical approach to keeping accurate records.
Overview
34
34
years of professional experience
Work History
Accounts Payable Clerk /Senior Payroll Specialist
Gary Public Transportation Corporation
Gary, Indiana
08.2022 - 06.2024
- Processed vendor invoices for timely payments and record-keeping.
- Maintained accurate accounts payable records using financial software systems.
- Communicated with vendors to resolve payment discrepancies and inquiries.
- Processed payroll for employees using automated payroll systems.
- Ensured compliance with labor laws and company policies during payroll processing.
- Maintained employee records and updated changes in payroll databases.
- Responded to employee inquiries regarding paychecks and deductions promptly.
- Coordinated with HR to verify employee timecards and attendance records.
- Assisted in the preparation of payroll reports for management review.
- Collaborated with finance team to reconcile payroll accounts monthly.
Cash Office Associate /RTV Clerk/Lead Customer Service Representative
Lowe’s Home Stores
New Hudson, Michigan
09.2005 - 12.2009
- Managed cash register operations and ensured accurate cash handling.
- Processed daily cash deposits and reconciled discrepancies effectively.
- Maintained organized records of transactions for auditing purposes.
- Ensured compliance with company policies and safety standards consistently.
- Coordinated returns between departments to ensure efficient product handling.
- Maintained organized storage areas for returned merchandise and supplies.
- Monitored stock levels and initiated reorder requests for RTV items.
- Trained new staff on RTV procedures and best practices for efficiency.
- Collaborated with team members to streamline return processing workflows.
- Utilized inventory management systems to track returned products effectively.
- Monitored customer interactions for quality assurance and compliance standards.
- Collaborated with management to address recurring customer issues effectively.
- Facilitated communication between departments to enhance customer satisfaction initiatives.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Returns Lead /RTV Clerk
Sam’s Club
Southfield, Michigan
09.1996 - 08.2005
- Conducted research on customer complaints involving returned products.
- Monitored and updated return status information in the company's database system.
- Prepared daily, weekly, and monthly reports summarizing return activity within the organization.
- Assisted customers with inquiries regarding their returns via phone or email.
- Resolved conflicts between customers and vendors concerning returned merchandise.
- Created training materials for staff members outlining best practices for handling customer returns.
- Coordinated with other departments, such as sales or logistics, regarding any changes in return policies or procedures.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Collaborated with team members to streamline return processing workflows.
- Ensured compliance with company policies regarding returns and exchanges, refunds and store security.
- Mentored junior team members and managed employee relationships.
- Coordinated returns between departments to ensure efficient product handling.
- Processed incoming RTV shipments and verified accuracy of inventory records.
- Maintained organized storage areas for returned merchandise and supplies.
- Trained new staff on RTV procedures and best practices for efficiency.
Cash Office Supervisor
Sam’s Club
Asheville, North Carolina
07.1993 - 08.1996
- Supervised cash handling processes and ensured compliance with company policies.
- Managed daily reconciliation of cash registers and prepared bank deposits.
- Trained staff on cash office procedures and customer service standards.
- Assisted in maintaining security protocols for cash management areas.
- Coordinated schedules for cash office staff to ensure adequate coverage.
- Resolved discrepancies in cash drawers through detailed audits and investigations.
- Communicated with management regarding operational efficiencies and improvements.
- Conducted regular meetings with staff to discuss performance goals and objectives.
Cashier /Customer Returns Associate /Cash Office Associate
Sam’s Club
Merrillville , IN
08.1990 - 07.1993
- Operated cash registers and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and check transactions accurately and securely.
- Processed customer returns efficiently and accurately in high-volume environments.
- Maintained organized records of all return transactions for compliance purposes.
- Assisted customers with return inquiries and resolved issues promptly.
- Provided training and support to new associates on return procedures and policies.
- Conducted quality checks on returned products to determine resale eligibility.
- Adhered to company policies regarding returns and exchanges.
- Verified cash drawer, counted money and balanced receipts.
- Prepared reports on daily financial activities for management review.
- Implemented security measures for safeguarding cash assets.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Performed opening and closing procedures according to established guidelines.
- Prepared and checked cashier register tills.
Education
Some College (No Degree) - Business Administration
Ivy Tech Community College
Gary / Valparaiso , INSkills
- Invoice processing
- Accounts reconciliation
- Payroll administration
- Financial software proficiency
- Attention to detail
- Vendor management
- Work well independently or with others
- Great Communication
Timeline
Accounts Payable Clerk /Senior Payroll Specialist
Gary Public Transportation Corporation
08.2022 - 06.2024
Cash Office Associate /RTV Clerk/Lead Customer Service Representative
Lowe’s Home Stores
09.2005 - 12.2009
Returns Lead /RTV Clerk
Sam’s Club
09.1996 - 08.2005
Cash Office Supervisor
Sam’s Club
07.1993 - 08.1996
Cashier /Customer Returns Associate /Cash Office Associate
Sam’s Club
08.1990 - 07.1993
Some College (No Degree) - Business Administration
Ivy Tech Community College