Kimberly A. Dooley, M.B.A.
Indian Harbour Beach,FL
Summary
Strategic sales operations leader with 20+ years of experience optimizing CRM platforms, aligning cross-functional teams, and driving scalable revenue support across global enterprise environments. Deep expertise in Salesforce Sales Cloud Console, with growing proficiency in AI-enhanced tools like Power BI, Tableau, and predictive analytics. Skilled in designing intuitive dashboards, streamlining compensation models, and enabling data-driven decision-making. Actively integrating emerging AI capabilities to improve forecasting, pipeline visibility, and operational efficiency.
Overview
18
18
years of professional experience
Work History
Salesforce Effectiveness Program Manager
WABTEC CORPORATION
Melbourne, FL
02.2015 - Current
- Directed global administration and strategic ownership of Salesforce Sales Cloud, optimizing platform usage and user adoption.
- Delivered custom configurations, dashboards, and reporting to enhance CRM effectiveness for Sales, Commercial Operations, Finance, and COE.
- Partnered with senior leadership to translate business needs into scalable Salesforce solutions, improving system usability.
- Managed multi-instance Salesforce integrations post-GE divestiture, ensuring data integrity and operational continuity.
- Developed executive-level performance dashboards, providing visibility into pipeline metrics for Finance and Sales Management.
- Oversaw global forecasting, planning, and budgeting processes to ensure accuracy across sales functions.
- Administered sales compensation programs, managing calculations and bonus requirements for improved transparency.
- Built comprehensive training programs and communication strategies, including global open office hours, to drive adoption, empower users, and sustain continuous improvement across diverse teams.
- Managed risk assessments to identify potential issues and implement mitigation strategies.
- Championed a culture of mentorship by coaching staff at all levels on project management and collaboration, empowering teams to achieve stronger outcomes.
- Facilitated stakeholder meetings to gather requirements and ensure alignment on goals.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Created tactical relationships with teams to propel projects and attain results.
- Worked closely with other departments to support program technical aspects and cost proposals.
Sales Ops Mgr – Fed & WW Channels
NUANCE COMMUNICATIONS
01.2014 - 02.2015
- Pipeline, Forecast, Pipeline and Market Trend, Revenue reporting and analysis.
- Management of CRM (SFDC) business analysis for improved sales performance and increased executive level visibility, including dashboard creation, custom reporting, system administration, and functional process improvements.
- Sales Operations process development, documentation, implementation and training to create consistency amongst Global Sales Operations Teams.
- Cross departmental (Finance, Operations, Legal, IT, Order Management, Marketing) collaboration around sales compensation, system utilization, process improvement, and marketing initiatives.
SR. Manager, Sales Operations
HARVARD BUSINESS PUBLISHING
08.2007 - 04.2013
- Led hiring, training, and management of Sales Operations team to enhance performance.
- Developed training programs to improve staff performance and knowledge retention.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Established effective communication channels between different departments within the organization.
- Developed sales processes that improved reporting transparency and operational consistency.
- Served as Salesforce.com SME, optimizing CRM and facilitating end-user training.
- Acted as Oracle ERP super-user, designing sales process improvements and delivering cross-departmental training.
- Managed Oracle Order Management processes, ensuring contract compliance and revenue recognition.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
Education
MBA - Exec Leadership
Rivier University
Nashua, NHB.S. - Information tech
UMASS
Lowell, MASkills
- Sales operations leadership
- Team training and development
- AI-enhanced analytics
- Executive dashboard design
- Flexibility
- Critical thinking
- Problem solving
- Verbal and written communication
- MS office applications
- Financial analysis
- Project management
- Systems optimization
- Agile projects
- Interpersonal skills
- Adobe applications
- KPI tracking
- Testing, repair, and troubleshooting
Hobbies and Interests
- Competitive Tennis Player – Space Coast Tennis League; USTA Doubles & Singles
- Former New England Competitive Figure Skater
- PSA-Rated Professional Figure Skating Coach – Gate City FSC; FMC Ice Sports
- Ice Hockey – South Shore Women’s League (Nashua Lady Panthers); Harvard Blades
Accomplishments
Go-To-Person of the Year Award: Recognized as the organization’s “go‑to” resource, consistently relied upon to solve complex challenges, provide guidance across teams, and deliver practical solutions that empowered colleagues and accelerated business outcomes.
Timeline
Salesforce Effectiveness Program Manager
WABTEC CORPORATION
02.2015 - Current
Sales Ops Mgr – Fed & WW Channels
NUANCE COMMUNICATIONS
01.2014 - 02.2015
SR. Manager, Sales Operations
HARVARD BUSINESS PUBLISHING
08.2007 - 04.2013
MBA - Exec Leadership
Rivier University
B.S. - Information tech
UMASS