Hi, I’m
Kimberly A Frost
Office Manager / Property Manager / Debt Resolution Specialist
Gloucester,Va
Life is something that happens to you while you’re making other plans.
Margaret Milar
Overview
29
years of professional experience
Work History
1st Advantage Federal Credit Union
Debt Resolution Specialist (remote and in office)
10.2021 - 05.2025
Job overview
- Review delinquent accounts and negotiate repayment plans on loans and credit cards
- Monitor accounts to ensure payment arrangements are being kept
- Help members resolve financial issues/ Skip Tracing
- Recommend accounts for charge off or repossession
- Provide exceptional customer service/Answer emails in timely manner
- Make outgoing and answer incoming calls
- Keep accurate, detailed notes on all communications
- Process payments over the phone
- Microsoft Outlook/Temenos/DNA/TEAMS
Abbit Management, LLC
Property Manager of 2 Properties
03.2010 - 09.2021
Job overview
- Managed staff, vendors and contractors
- Office Manager, kept supplies ordered and office organized
- Provided exceptional Customer Service/ Greeted all prospects
- Pulled credit reports/Explained all Leasing Documents
- Approved/Denied applications
- Leased apartments with 100% retainment
- Collected and posted rent/Collections/Legal/Evictions
- Skip Tracing
- Budgeting/Paying invoices
- Answered emails/Answered all incoming calls
- Worked closely with Newport News Police Dept.
- Move out and move in inspections/Quarterly inspections
- Microsoft Outlook/Yardi
Credit Control Corp
Collection Specialist
06.1996 - 03.2010
Job overview
- Collected medical bills for 5 major hospitals and several doctor offices
- Skip Tracing
- Incoming and outgoing calls
- Negotiated repayment plans
- Customer service
- Processed payments over the phone
Skills
- Work prioritization
- Verbal and written communication
- Customer service
- Decision-making
- Conflict resolution
- Policy and procedure development
- Relationship building
- Time management
- Task delegation
- Team leadership
- Negotiation
Affiliations
- Abingdon Ruritan Club
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit SharingCareer advancementPersonal development programsWork from home optionSummary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Timeline
Debt Resolution Specialist (remote and in office)
1st Advantage Federal Credit Union
10.2021 - 05.2025
Property Manager of 2 Properties
Abbit Management, LLC
03.2010 - 09.2021
Collection Specialist
Credit Control Corp
06.1996 - 03.2010
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