KIMBERLY A. GRIMES
Washington,NC
Summary
Dynamic professional with extensive experience in client advocacy and community engagement at Washington Housing Authority. Demonstrated success in project management and conflict resolution, effectively guiding low-income families to achieve personal goals. Expertise in documentation compliance and partnership development, resulting in enhanced program effectiveness and improved community safety initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Family Self-Sufficiency Coordinator
Washington Housing Authority
Washington, NC
01.2022 - Current
- Counseled low-income public housing participants in FSS Program, facilitating service access.
- Collaborated with private and governmental agencies to advocate for client needs.
- Conducted interviews with FSS participants to assess eligibility and create care plans.
- Provided life skills training in parenting, employment, education, and financial management.
- Maintained documentation compliance with HUD regulations for FSS Program.
- Assisted clients in achieving personal goals, leading to successful graduation from FSS Program.
- Established Resident Council Board, developing additional programs for WHA clients and community.
- Participated in boards and council meetings to foster strong agency relationships.
Crime Prevention & Community Outreach Manager
Washington Police-Fire Services/City of Washington
Washington, NC
01.2012 - 01.2022
- Diverted cases from judicial system by collaborating with youth aged 16 and older.
- Developed individualized care plans and set achievable goals for participants.
- Engaged family units to create supportive environments based on specific circumstances.
- Coordinated case management with court systems and district attorney's office.
- Established Community Watch Programs to enhance neighborhood safety and awareness.
IMC II: Caseworker
Pitt County Department of Social Services
Greenville, NC
05.2004 - 01.2012
- Managed approximately 926 caseloads for Food and Nutrition Services and Medicaid.
- Processed applications, changes, and recertifications in compliance with federal regulations.
- Handled daily walk-ins and inquiries via a multi-line calling system efficiently.
- Transferred from Beaufort County DSS to Pitt County DSS while maintaining all responsibilities.
Education
Master of Public Administration -
WALDEN UNIVERSITY
Minneapolis, MN01.2016
Bachelor of CRIMINOLOGY/CRIMINAL JUSTICE -
UNIVERSITY OF MOUNT OLIVE
Mount Olive, NC05-2008
Skills
- Client advocacy and community engagement
- Documentation and reporting
- Project management
- Customer service and support
- Conflict resolution strategies
- Problem-solving techniques
Certification
- Customer Services Specialist
- Self-Sufficiency Service Coordinator
- Member of Walden University National Honor Society Public Administration
- 2016 Who's Who Washington Daily News Magazine
- 2016 Ms. Emma Service Award
- 2013 Director's Recognition for Outstanding Job Performance
- 2000 Certified Correctional Officer (not active)
Languages
English
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Family Self-Sufficiency Coordinator
Washington Housing Authority
01.2022 - Current
Crime Prevention & Community Outreach Manager
Washington Police-Fire Services/City of Washington
01.2012 - 01.2022
IMC II: Caseworker
Pitt County Department of Social Services
05.2004 - 01.2012
Master of Public Administration -
WALDEN UNIVERSITY
Bachelor of CRIMINOLOGY/CRIMINAL JUSTICE -
UNIVERSITY OF MOUNT OLIVE