Kimberly Aguirre
TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Childcare Volunteer
Childrens Corner Learning Center
2021.02 - 2023.09
- Served as positive role model, promoting healthy interpersonal behaviors.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Complied with strict safety and organizational regulations, policies, and procedures.
Insurance Customer Service Representative
AAA Auto Club Group
2020.07 - 2020.12
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Verified accuracy of customer data entered into the system.
- Facilitated payment processing for premium payments and renewals.
Boost Mobile Manager
Boost Moblie
2019.01 - 2019.08
- Maintained records of all software development activities and project milestones.
- Analyzed customer requirements and proposed suitable solutions.
- Identified opportunities for product improvement based on customer feedbacks.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
Customer Service Call Center Agent
Teleperformance
2017.05 - 2018.11
- Escalated complex issues to higher levels when necessary while providing updates to the customer on progress status.
- Developed positive relationships with customers through effective communication skills.
- Provided technical support for basic troubleshooting steps over the phone.
- Utilized problem solving techniques to identify root cause of customer issues quickly and accurately.
Customer Service Representative
Walmart
2016.01 - 2017.05
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified fraudulent documents presented by customers during transaction processing.
- Utilized computer system to process customer transactions including deposits, withdrawals, transfers, payments.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2023-03
Skills
- Training and Mentoring
- Customer Service
- AED Certified
- Emergency Response
- CPR Certified
Monitoring
Speech and Language Assistance
Patience and Empathy
Parent communications
Learning Strategies
Certification
- CPR CERTFICATION
- AED TRAINED
- PAYROLL BASICS CERTIFICATE
- HR BASIC CERTIFICATE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Childcare Volunteer
Childrens Corner Learning Center
2021.02 - 2023.09
Insurance Customer Service Representative
AAA Auto Club Group
2020.07 - 2020.12
Boost Mobile Manager
Boost Moblie
2019.01 - 2019.08
Customer Service Call Center Agent
Teleperformance
2017.05 - 2018.11
Customer Service Representative
Walmart
2016.01 - 2017.05
High School Diploma -
Penn Foster Career School
- CPR CERTFICATION
- AED TRAINED
- PAYROLL BASICS CERTIFICATE
- HR BASIC CERTIFICATE
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