Kimberly A Henry
MARYLAND,NY
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Building revenue and having excellent multitasking forms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PSE/Clerk/Supervisor of Operations
USPS
12.2020 - 12.2023
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Moved bulk containers and large parcels with forklifts.
- Prepared reports to track mail volumes, fees and other related data.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
Chief Lifeguard
NYS Parks And Recreation
04.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around the Lake and Park.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of Lake and boating equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Assisted in organizing and implementing recreational activities and programs.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Manager/Designer
The Clinton Florist
11.2013 - 10.2017
- Researched design trends, technology and processes and directed work of design team .
- Spearheaded design process to align with client specifications and budget.
- Created materials and designs in [Software] for use in client presentations and communications.
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
- Provided cost-effective technical solutions.
- Produced designs that met statutory and regulatory approvals and recorded tracking logs using [Software].
- Partnered with project team members to identify and quickly address problems.
Education
Bachelor of Arts - Visual And Performing Arts
Syracuse University
Syracuse, NY05.1997
High School Diploma -
New Hartford Senior High School
New Hartford, NY06.1993
Skills
- Financial Record Preparation
- Vehicle Maintenance
- Postal Service and Product Expertise
- Team Collaboration
- Staff Development
- Shipping and Receiving Proficiency
- Verbal Communication
- Handling and Sorting Mail
- Mail Delivery
- Regulatory Compliance
- Problem-Solving Skills
- Loading and Unloading
- Distribution Services
- Post Office Operations
- Weight Calculations
- Postal Form Proficiency
- Automated Mail Processing Proficiency
- Trailer Loading
- Progress Tracking
- Data Integrity
- Route Management
- Maintenance Requirements
- Basic Mathematical Calculations
- Computer Tracking
- Customer Deliveries
- Materials Movement
- Profit Margins
- Federal Laws
- Special Orders
- Pricing Structures
- Money Orders
- Administrative Support
- Equipment Operation
- Compliance Requirements
- Large-Scale Events Planning
- Monthly Inventory
- Store Merchandising
- Office Organization
- Payroll Processing
- Customer Inquiries
- Postal Regulations
- Order Fulfillment
- International Shipments
- Special Projects
- Electronic Filing System
- Materials Storage
- Office Equipment
- Client Support
- Operational Improvements
- Filing Documents
- Purchase Orders
- PayScale Proficiency
- Efficient Routing
- Raw Materials
- Office Procedures
- Customer Experience
- Quality Assurance
- Data Communications
- Releasing Orders
- Expense Tracking
- Closing Procedures
- Cash Register Operations
- Store Layouts
- Performance Goals
- Quarterly Reviews
- Safe Work Methods
- Workplace Safety
- Accurate Documentation
- Federal Guideline Proficiency
- Daily Workflows
- Project Requirements
- Creative Solutions
- Postage Meter
- Clerical Support
- Tracking Systems
- Quality Control Standards
- Administrative Procedures
- Strong Organization Skills
- Cash Drawer Balancing
- Office Cleaning
- Standard Operating Procedure
- Business Correspondence
- Equipment Troubleshooting
- Fee Collection
- Greeting Visitors
- Device Scanning
- Staff Meetings
- Customer Satisfaction
- Sales
- Documentation
Accomplishments
I am Red Crossed trained and Certified in Open water and beachfront rescue. CPR trained and certified. In water and on land.
I am trained and certified as a U.S. Passport Agent
Certification
- Certified Red Cross CPR trained on land or in water. [Company Name] - [Timeframe]
Timeline
Chief Lifeguard
NYS Parks And Recreation
04.2023 - 09.2023
PSE/Clerk/Supervisor of Operations
USPS
12.2020 - 12.2023
Manager/Designer
The Clinton Florist
11.2013 - 10.2017
Bachelor of Arts - Visual And Performing Arts
Syracuse University
High School Diploma -
New Hartford Senior High School
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