Overview
Work History
Education
Skills
References
Diploma and transcript
Timeline
Generic

Kimberly A. Japitana-Mendoza

Las Vegas,Nevada

Overview

10
10
years of professional experience

Work History

Waldorf Astoria Las Vegas
Las Vegas, Nevada
12.2024 - Current
  • Ensure efficiency at check in and check out and complete audit procedures
  • Demonstrate a high level of customer service at all times
  • Demonstrate a knowledge of hotel room categories, room rates and packages
  • Use the correct procedures regarding the acceptance of cash and credit card
  • Comply with hotel security, fire regulations and all health safety legislation
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Assist other departments and follow company brand standards

Assistant Store Manager

Reddz Trading LLC
Bethesda, Maryland
02.2018 - 11.2024
  • Assisted the store manager and store owner in the daily store operations
  • Handled the daily management including training new employees, resolving customer complaints, achieving profit goals and mediating employee concerns
  • Responsible for purchasing and pricing high-end merchandise to retail within the store according to fluctuating customer demand and profit margins
  • Overseen daily inventory checks to identify discrepancies and maintain accuracy
  • Examined all the items to ensure optimal condition and are authentic
  • Maintained strict inventory control procedures to safeguard product
  • Implemented social media outreach designed to reach a wider customer base
  • Established a connection with customers to nurture personal relationships that encourage customers to return in the future
  • Operated a cash register and calculated deposits to prepare for the bank to retrieve
  • Responsible for writing and authorizing checks for customer pay out
  • Handled the online orders, packing and shipping orders
  • Responsible for opening and closing the store

Front Desk Agent

Hilton Tampa Downtown
Tampa, Florida
12.2016 - 11.2017
  • Worked at check in and check out, assisted guests for their needs during stay
  • Assisted guests with general inquiries about the hotel and recommending the best restaurants and great places in the area
  • Addressed guests complaints and resolved them satisfactorily
  • Responded to incoming phone calls and booked accommodations at hotel
  • Handled cash, check and credit card transactions and documented all cash and check transactions
  • Accepted and recorded guest walk up call requests
  • Advised housekeeping which rooms have been vacated and are ready for cleaning
  • Awarded as the Team member of the month (April 2017)

Customer Service Agent, Airport Operations

Philippine Airlines
Iloilo International Airport, Philippines
06.2015 - 06.2016
  • Worked on several tasks such as checking in passengers, performing the boarding announcement and checking boarding passes
  • Welcomed and Greeted all VIP frequent flyers of Philippine Airlines at the lounge
  • Assisted passengers in booking and reserving flights
  • Answered phone calls at the reservation area
  • Operated cash registers and helped international passengers in converting Currency

Education

Bachelor of Science - Tourism, Hospitality Management

Central Philippine University
Iloilo, Philippines
04-2015

Skills

  • Customer Service
  • Management
  • Training
  • Teamwork
  • Retail Point of Sale
  • Slack
  • ECommerce Software
  • QuickBooks
  • Financial Reporting
  • OnQ
  • Outlook 2016
  • Teams
  • Kipsu System
  • Bilingual (English and Tagalog)

References

Available Upon Request

Diploma and transcript

Available Upon Request

Timeline

Waldorf Astoria Las Vegas
12.2024 - Current

Assistant Store Manager

Reddz Trading LLC
02.2018 - 11.2024

Front Desk Agent

Hilton Tampa Downtown
12.2016 - 11.2017

Customer Service Agent, Airport Operations

Philippine Airlines
06.2015 - 06.2016

Bachelor of Science - Tourism, Hospitality Management

Central Philippine University

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Kimberly A. Japitana-Mendoza