Kimberly Mitchum
Glens Fork,KY
Summary
Dynamic banking professional with extensive experience at United Citizens Bank of Southern Kentucky, excelling in cash handling and customer account management. Proven ability to build strong relationships and ensure customer satisfaction, while accurately processing transactions and maintaining compliance. Recognized for enhancing operational efficiency and fostering repeat business through exceptional service.
Overview
14
14
years of professional experience
Work History
Bank Teller
United Citizens Bank of Southern Kentucky
Columbia, KY
10.2022 - Current
- Educated customers about different types of banking services available at the branch.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Developed strong relationships with customers to ensure repeat business.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Insurance Agent
Transamerica Life Insurance Company
Campbellsville, KY
06.2019 - 10.2022
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Scale House Operator
Burton Stone
Columbia, KY
10.2011 - 02.2019
- Updated logs regularly with current information regarding shipments.
- Provided customer service support to ensure customer satisfaction.
- Ensured compliance with local, state, and federal regulations.
- Provided assistance in filling out necessary paperwork related to shipments.
- Adhered strictly to company policies at all times while working in the scale house area.
- Verified and weighed incoming shipments of raw materials.
- Prepared shipping documents including bills of lading and invoices.
- Maintained accurate records of incoming and outgoing shipments.
- Performed regular maintenance checks on equipment such as scales, computers, printers.
- Recorded incoming weights on log sheets.
- Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
Education
GED -
Russell County High
Russell Springs, KY05-1990
Skills
- Cash handling
- Transaction processing
- Customer account management
- Document verification
- Relationship building
- Teller support
- Deposit and withdrawal management
- Balance transfers
- Multitasking and organization
Timeline
Bank Teller
United Citizens Bank of Southern Kentucky
10.2022 - Current
Insurance Agent
Transamerica Life Insurance Company
06.2019 - 10.2022
Scale House Operator
Burton Stone
10.2011 - 02.2019
GED -
Russell County High
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