Kimberly Alarcon
Smyrna,Georgia
Summary
Adept at elevating guest experiences and boosting sales, my tenure at Studio Movie Grill showcased my exceptional communication and customer satisfaction skills. By proactively anticipating guest needs and mastering menu upselling, significantly contributed to team success and positive reputation, embodying adaptability and a strong work ethic in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Restaurant Server
Studio Movie Grill
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Team Member
Marietta Diner
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Bussed and reset tables to keep dining room and work areas clean.
Problem Solver
Amazon
08.2022 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Defined problem to identify, prioritize and select alternatives.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Looked outside known experience to find solutions and produce results.
- Analyzed and understood situation to develop action plan.
Assistant Manager
A & B Cleaning Service
01.2018 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Restaurant Server
Del Ray Diner
04.2021 - 03.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Crew Member Cook
McDonald's Restaurant
10.2018 - 12.2020
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items according to recipe to drive quality and consistency.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Trained and assisted new kitchen staff members.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Lifeguard
Sixflags
08.2018 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Responded to emergency situations in a timely, efficient manner.
Education
GED -
Technical College System of Georgia
GeorgiaSkills
- Customer satisfaction
- Organization
- Exceptional communication
- Detail-oriented
- Memory retention
- Service prioritization
- Professional appearance
- Relationship management
- Guest relations management
- Team collaboration
- Adaptability and flexibility
- Conflict de-escalation
- Task prioritization
- Shift coordination
- Strong work ethic
- Performance improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Problem Solver
Amazon
08.2022 - Current
Restaurant Server
Del Ray Diner
04.2021 - 03.2022
Crew Member Cook
McDonald's Restaurant
10.2018 - 12.2020
Lifeguard
Sixflags
08.2018 - 08.2019
Assistant Manager
A & B Cleaning Service
01.2018 - Current
Restaurant Server
Studio Movie Grill
Restaurant Team Member
Marietta Diner
GED -
Technical College System of Georgia
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