Summary
Overview
Work History
Education
Skills
Spending time with my kids, working out, spending time outside, organizing anything.
Timeline
Generic

Kimberly Albert

Harrisburg,PA

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

I love to work.

Overview

24
24
years of professional experience

Work History

Driver

YTA Transportation
06.2019 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Drove youth that are in placement to doctors appointments, court hearings, and home visits.
  • Drove adults home from Friends hospital when they were discharged.

Paraprofessional

Infinity Charter School
12.2019 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Cosmotologist

Hair Dreams Salon
07.2005 - 12.2008
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Teller

Belco Community Credit Union
03.2006 - 01.2008
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Billing and Customer Service

LTM Collsion Center
03.2000 - 08.2004
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
  • Developed personalized payment plans for customers experiencing financial difficulties, resulting in
  • Provided comprehensive training to new hires on company policies and billing procedures, ensuring seamless integration into the team.
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

Education

Cosmotology

Empire Beauty School-Lancaster
Lancaster, Pa
09.1998

High School Diploma -

Donegal High School
Mount Joy, PA
06.1997

Skills

  • Appointment Scheduling
  • Great Customer Service
  • Passenger Transportation
  • Organized
  • Clean Driving Record
  • Heavy Lifting
  • Confidentiality Understanding
  • Valid Driver's License
  • Customer Rapport
  • Time Management
  • Punctual and Reliable
  • Problem-Solving
  • Schedule Management
  • Relationship Building

Spending time with my kids, working out, spending time outside, organizing anything.

I have 3 kids, Tristan, 14, Peyton, 12, and Tobin9 .  Also my dog, Samson 3.  I am very family oriented.  I enjoy seeing my kids be successful in school and in sports.  I was a stay at home mom for 12 years.  Being a stay at home mom was the toughest job I have every had.  But it was worth it.  I was very excited to get back to working.  


I enjoy working out because I feel so much better after a work out, walk or run.  I feel that it is important to take care of myself so I have energy to keep up my kids.  Being outside is part of working out.  The outdoors gives me a peace.  Fresh air plus exercise is the best combination.  


I love organization.  It is instant gratification.  People will ask me to organize their closets because it makes it easier to find what  they are looking for.  When I was a paraprofessional at Infinity Charter School, they would come to me if a closet or anything else needed organized.  It is fun for me.  

Timeline

Paraprofessional

Infinity Charter School
12.2019 - 06.2023

Driver

YTA Transportation
06.2019 - Current

Teller

Belco Community Credit Union
03.2006 - 01.2008

Cosmotologist

Hair Dreams Salon
07.2005 - 12.2008

Billing and Customer Service

LTM Collsion Center
03.2000 - 08.2004

Cosmotology

Empire Beauty School-Lancaster

High School Diploma -

Donegal High School

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Kimberly Albert