Kimberly Albertson
Orange City,FL
Summary
Dynamic Clinical Manager with extensive experience at CenterWell Home Health, excelling in patient care management and quality assurance. Proven track record in regulatory compliance and staff supervision, enhancing patient satisfaction through effective communication and innovative care plans. Skilled in electronic health records, ensuring streamlined operations and optimal outcomes for diverse patient populations.
Overview
15
15
years of professional experience
Work History
Clinical Manager
CenterWell Home Health
DeLand, FL
12.2023 - Current
- Facilitated communication between medical personnel, patients and their families.
- Maintained accurate records of patient care services provided by the department.
- Investigated incidents or complaints related to clinical practice.
- Supervised staff in the delivery of patient care services.
- Monitored performance of clinical staff against established metrics.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Collaborated with external organizations such as insurance companies for reimbursement purposes.
- Oversaw development of individualized treatment plans for each patient.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Reviewed reports from physicians regarding treatments performed on patients.
- Accurately created patient charts for new and existing patients, and implemented organizing systems to streamline patient records management.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Monitored and tracked medication of patients and maintained medical equipment.
- Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Quality Assurance Manager
Doctors Choice Home Health
Daytona Beach, FL
05.2010 - 06.2013
- Facilitated communication between medical personnel, patients and their families.
- Maintained accurate records of patient care services provided by the department.
- Investigated incidents or complaints related to clinical practice.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Collaborated with external organizations such as insurance companies for reimbursement purposes.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Coordinated interdisciplinary teams for complex cases.
- Developed and maintained clinical policies and procedures.
- Reviewed reports from physicians regarding treatments performed on patients.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Trained staff nurses in medical office procedures to standardize quality of care.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Accurately created patient charts for new and existing patients, and implemented organizing systems to streamline patient records management.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL01-2000
Skills
- Patient care management
- Quality assurance
- Regulatory compliance
- Electronic health records
- Budget management
- Staff supervision
Timeline
Clinical Manager
CenterWell Home Health
12.2023 - Current
Quality Assurance Manager
Doctors Choice Home Health
05.2010 - 06.2013
Associate of Science - Nursing
Daytona State College
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