Kimberly Albritton
Barnhart,MO
Summary
At Imperial Automotive, I excelled as a Service Manager, adeptly resolving customer complaints and fostering trust through exceptional service. My leadership ensured project timeliness and quality, while my knack for negotiation and inventory optimization significantly enhanced operational efficiency. Skills in relationship building and problem-solving propelled business success, embodying a results-driven approach with a focus on customer satisfaction and team productivity.
Overview
16
16
years of professional experience
Work History
Service Manager
Imperial Automotive
06.2008 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Business Management
Jefferson College
Hillsboro, MOSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Customer Service Management
- Trustworthy and Honest
- Office Administration
- Employee Supervision
- Service Scheduling
- Work Planning and Prioritization
- Inventory Management
- Cost Estimates
- Technical Support
- Relationship Building
Timeline
Service Manager
Imperial Automotive
06.2008 - Current
Business Management
Jefferson College
Similar Profiles
ANGELA D. RODRíGUEZANGELA D. RODRíGUEZ
Regional Projects Lead Buyer at Imperial Tobacco Brands, ITGB, Imperial Brands PLCRegional Projects Lead Buyer at Imperial Tobacco Brands, ITGB, Imperial Brands PLC
Lorena AvilaLorena Avila
Front Desk Receptionist at Imperial Dental GroupFront Desk Receptionist at Imperial Dental Group
Clayton YoungClayton Young
Assistant Marketing Coordinator at Imperial Headwear and ApparelAssistant Marketing Coordinator at Imperial Headwear and Apparel
Dustin ReigleDustin Reigle
Store Clerk at QuikTripStore Clerk at QuikTrip
Mata O’BrienMata O’Brien
Server at Texas RoadhouseServer at Texas Roadhouse