Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Alexander

Fort Wayne,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Rural King
Fort Wayne, Indiana
10.2021 - 02.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Increased efficiency and team productivity by promoting operational best practices.

Assistant Manger Dock to Stock

Big Lots
Fort Wayne, IN
10.2017 - 02.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 4 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Cross-trained and provided back up for customer service managers.

Medical Office Manager

Restoration Chiropractic
Tracy, CA
08.2012 - 06.2017
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Education

Associate of Arts - Business Administration

Heald College - Central Administrative Office
Walnut Creek, CA
10.2002

GED -

Crane High School
Crane, TX
01.1993

Skills

  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Proactive Self-Starter

Timeline

Customer Service Specialist

Rural King
10.2021 - 02.2022

Assistant Manger Dock to Stock

Big Lots
10.2017 - 02.2020

Medical Office Manager

Restoration Chiropractic
08.2012 - 06.2017

Associate of Arts - Business Administration

Heald College - Central Administrative Office

GED -

Crane High School

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Kimberly Alexander