Summary
Overview
Work History
Education
Skills
Timeline
Generic
KIMBERLY ALIEMEKE

KIMBERLY ALIEMEKE

Midlothian,VA

Summary

Dynamic and results-oriented leader with extensive experience in healthcare administration, outreach, and professional affairs. Proven ability to develop strategic industry partnerships, enhance community engagement, and support academic program initiatives. Experience in coordinating outreach efforts, managing professional development events, and fostering collaborative relationships to advance organizational goals. Adept at driving culture transformation, improving operational performance, and aligning strategic priorities through data-informed decision-making and stakeholder collaboration. Experienced in navigating payer dynamics, industry trends, and regulatory environments to deliver high-impact solutions. Known for developing unique value propositions, cultivating executive-level partnerships, and implementing change strategies that enhance service delivery and organizational effectiveness.

Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Regional Director Customer Service Educator

Medical Facilities of America
03.2025 - Current
  • Led the design and execution of comprehensive customer service training programs as part of a broader organizational effectiveness and change leadership strategy, with a dual focus on business acquisition and client retention. Developed and facilitated high-impact coaching sessions—both one-on-one and in group settings—centered on strengthening strategic selling, relationship management, and performance goal setting. Partnered closely with executive leadership and HR Business Partners to ensure training initiatives were strategically aligned with organizational transformation goals. Leveraged CRM systems, data analytics, and key performance indicators to identify capability gaps, inform targeted coaching interventions, and drive continuous improvement. Designed immersive, real-world learning environments utilizing case studies, interactive modules, and multimedia tools to reinforce adoption of best practices and foster a growth mindset across teams. Conducted monthly in-services across facilities to enhance employee engagement, elevate customer satisfaction, and cultivate a culture rooted in service excellence and change agility. Spearheaded interdisciplinary collaboration during peak “Power Hours,” resulting in measurable improvements in patient care delivery, responsiveness, and team cohesion. Provided mentorship and leadership development to staff; Focused on embedding sustainable change practices, advancing professional development, and fostering a high-performing, customer-centric culture that exceeds operational and strategic objectives.

Regional Director of Business Development

Medical Facilities of America
10.2024 - 03.2025
  • Responsible for leading and managing a high-performing customer service and admissions team across nine post-acute rehabilitation and transitional care centers, driving organizational effectiveness through strategic change initiatives and performance optimization. Oversaw census growth and optimized care transitions from acute hospital settings to skilled nursing facilities by aligning operational goals with broader business transformation strategies. Developed and executed strategic business plans focused on referral development, hospital partnerships, and market expansion, while implementing customer retention strategies and leveraging CRM tools to enhance patient and client experience. Applied change management principles and facilitated readiness assessments to ensure successful adoption of new processes. Accountable for establishing, tracking, and analyzing key performance indicators (KPIs) and organizational health metrics to ensure service standards were met, initiating corrective actions and continuous improvement plans as needed. Led cross-functional, matrixed teams through process improvement initiatives, enhancing customer satisfaction via proactive selling techniques and in-depth product knowledge. Presented data-driven outcomes and strategic recommendations to executive leadership to support decision-making and change activation. Maintained and cultivated strategic relationships with hospital leadership, case management teams, and internal departments to ensure alignment with transformation goals. Utilized data analytics and business intelligence tools to identify performance gaps and implement targeted interventions. Contributed to long-term planning, budgeting, and workforce strategies, embedding change plans into core operations. Provided consistent coaching, mentorship, and professional development focused on leadership alignment, talent development, and goal-setting, strengthening organizational capabilities and fostering a growth mindset across the admissions and customer service team.

Director of Revenue Cycle, Client Relations

The US Oncology Network/McKesson
02.2023 - 09.2024
  • Responsibilities: Planned, developed, and oversaw all aspects of liaison functions, focusing on revenue cycle issues and performance optimization. Collaborated with key stakeholders to define and achieve an optimal patient revenue cycle experience, fostered a culture of service excellence. Utilized data analytics to monitor and improve service standards, developed protocols for financial performance initiatives, and implemented training programs. Partnered with leadership to ensure effective revenue cycle initiatives, coaching for improved results, and strategizing on practice management system use. Monitored trends and driving efficient revenue cycle processes. Engaged in people leadership management, provided guidance and mentorship to build a strong cohesive team; Led customer service initiatives and DEI programs to enhance patient satisfaction, employee morale and employee knowledge. Implemented training and developed employee engagement strategies to improve retention and workplace culture.

Physician & Provider Relations Manager

Bon Secours Mercy Health Hospital System
02.2021 - 02.2023
  • Responsibilities: Creating, maintaining, strengthening and retaining relationships with area physicians and providers to support population health, market operations and medical group strategies and services; Solicit physician and provider feedback regarding quality, experience, access, and capability of services offered by the Bon Secours network of care, routing to appropriate acute, ambulatory, physician practice or other operational personnel for management as needed and performed ongoing follow up with physician/provider or designee; Created a targeted call plan that prioritizes account/contact list and maintains a service/educational rounding schedule to visit with physicians and providers in person; Possessed key local healthcare market knowledge across the organization and within the assigned business region; Developed a deep understanding of all services provided by Bon Secours network and ability to educate area physicians and providers on these services; Developed awareness of service line branding messaging and collaborate with Marketing on aligned messages to the community; Facilitated the communication and service resolution between market/network/medical group leaders and physicians/providers

Business Development Coordinator

Bon Secours Mercy Health Hospital System
06.2018 - 02.2021
  • Responsibilities: Fostered relationships with referral sources to enhance awareness and utilization of Bon Secours services; Responsible for development and implementation of marketing and business development initiatives to aid in service line growth strategies; Managed and lead referral development; Connected and built relationships with Bon Secours Richmond market network (inside and outside of network) with included 700+ physicians, managers, clinical managers, SNFs, ALF and ILFs; Generated new business with marketing initiatives and strategic plans; Planned marketing initiatives and leveraged effective network strategies, to referral networks to promote business development; Networked among local business and community organizations to develop leads and generate business.

Director of Marketing & Admissions

Laurels of Bon Air Skilled Nursing & Rehabilitation
10.2016 - 06.2018
  • Responsibilities: Acted as a liaison between the facility and the outside community; Connected daily with potential referral sources including hospitals, physicians, insurers, case management companies and health care agencies; Created and executed facility sales and marketing plans and strategies; Determined for patients level of care, services required, equipment needs and insurance coverage as needed; Implemented marketing strategies; Planned and executed events and marketing programs; Ensured the development and maintenance of a monthly marketing plan for the Healthcare center.

Education

Ph.D. - Organizational & Strategic Leadership

Capella University
Minneapolis, MN
05-2028

Master of Health Administration (MHA) - Healthcare Leadership

Capella University
Minneapolis, MN
12.2021

Bachelor of Science (BS) - Healthcare Administration

Bryant & Stratton College
Richmond, Virginia
12.2012

Skills

  • Industry Outreach & Engagement
  • Event Management
  • Program Support & Development
  • Healthcare Management
  • Business Development
  • Revenue Cycle Optimization
  • Provider Relations
  • Patient Experience Analytics
  • Strategic Planning
  • Market & Trend Analysis
  • People Leadership & Management
  • Financial Performance Improvement
  • Customer Experience Enhancement
  • Organizational Development
  • Stakeholder Relationship Management
  • Coaching & Leadership Development

Timeline

Regional Director Customer Service Educator

Medical Facilities of America
03.2025 - Current

Regional Director of Business Development

Medical Facilities of America
10.2024 - 03.2025

Director of Revenue Cycle, Client Relations

The US Oncology Network/McKesson
02.2023 - 09.2024

Physician & Provider Relations Manager

Bon Secours Mercy Health Hospital System
02.2021 - 02.2023

Business Development Coordinator

Bon Secours Mercy Health Hospital System
06.2018 - 02.2021

Director of Marketing & Admissions

Laurels of Bon Air Skilled Nursing & Rehabilitation
10.2016 - 06.2018

Master of Health Administration (MHA) - Healthcare Leadership

Capella University

Bachelor of Science (BS) - Healthcare Administration

Bryant & Stratton College

Ph.D. - Organizational & Strategic Leadership

Capella University

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KIMBERLY ALIEMEKE