Kimberly Allen
Mesquite,TX
Summary
Compassionate client care coordinator with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Thorough assessor of personal circumstances creative in navigating confidentiality while advocating for client services. Well-connected liaison between clients and services provided by government and nonprofit agencies.
Overview
16
16
years of professional experience
Work History
Social Services Case Manager
EQUUS
PLANO, TEXAS
05.2020 - Current
- Document's all progress in employment plans, educational activities and workshops in order to maintain updated case records.
- Determines clients eligibility and suitability for programs by performing intake interviews.
- Creates spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivers exceptional level of service to each customer by listening to concerns and answering questions.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 10 plus clients. Recommends appropriate services and resources.
Insurance Claims Representative
State Farm
Richardson, TX
01.2019 - 11.2019
- Collected and tracked evidence in support of legal processes.
- Processed invoices and mailed documentation to clients.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Proposed settlements for uncomplicated issues to resolve claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Managed over 50 customer calls per day.
Clerk III SOCIAL WORK
Texas Department Of Health & Human
Dallas, TX
05.2008 - 01.2019
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Tiers database.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Provided clerical support to 15 company employees by copying, faxing and filing documents.
- Operated multi-line switchboard answering over 60 calls per day.
- Effective at operating within government regulations and strict department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Education
CERTIFICATE 1 in Criminal Justice - Criminal Justice
EASTFIELD COMMUNITY COLLEGE
Mesquite, TX12.2014
Skills
- Account management
- Inbound and outbound calling
- Customer Service (10 years)
- Document scanning (10 years)
- Schedule management
- Filing and data archiving
- Microsoft Office
- Typing (10 years)
- Conflict Management
- Copying, Organizing
- Data Entry, Policies
- Database, Processes
- Documentation, Research
- Email, Scanning
- Government Policy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Social Services Case Manager
EQUUS
05.2020 - Current
Insurance Claims Representative
State Farm
01.2019 - 11.2019
Clerk III SOCIAL WORK
Texas Department Of Health & Human
05.2008 - 01.2019
CERTIFICATE 1 in Criminal Justice - Criminal Justice
EASTFIELD COMMUNITY COLLEGE
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