Kimberly Allen
Healthcare And Real Estate Consultant
Eagle,ID
Summary
Objective: Organized Patient Service Representative with four years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. I would like to become part of the team at Acrisure as a Professional Care Manager. Seeking a position to use previously acquired skills to contribute to the company while gaining new skills and experiences.
Overview
21
21
years of professional experience
Work History
Patient Services Representative
Saint Alphonsus Heart Institute
08.2022 - Current
- Implemented effective time management strategies that allowed a balance of multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volumes of 100 calls per day, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Served as key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in provision of quality medical services.
- Utilized knowledge of electronic medical record systems through EPIC software and medical terminology to perform diverse data entry tasks.
Passenger Service Representative
Allegiant Airlines
02.2018 - Current
- Demonstrated a strong commitment to safety by adhering to company policies and federal regulations at all times.
- Contributed to positive work environment through effective communication and teamwork among colleagues.
- Resolved customer complaints promptly, maintaining a high level of professionalism.
- Certified Trainer for staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Real Estate Consultant
Coldwell Banker Tomlinson
04.2005 - Current
- Conducted market research to guide clients through the decision-making process for marketing and purchase of properties.
- Negotiated favorable deals for clients by leveraging market knowledge and strong communication skills.
- Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.
- Solved potential transaction roadblocks by proactively addressing issues and finding creative solutions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Received numerous Top Producer Awards from the Idaho Association of Realtors for highest sales volume.
Customer Service Representative Specialist
AmeriBen
01.2003 - 03.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and resolved escalated issues with professionalism and care.
Education
Nursing
The University of Tennessee - Knoxville
Knoxville, TNSkills
Extreme Problem Solving
Insurance Verification
Insurance Billing
Customer Service
Remote Collaborations using Zoom,Microsoft Teams,Skype
Document Management: EPIC, MS Office (Excel,Outlook,Powerpoint), Clareity, Skyslope
Timeline
Patient Services Representative
Saint Alphonsus Heart Institute
08.2022 - Current
Passenger Service Representative
Allegiant Airlines
02.2018 - Current
Real Estate Consultant
Coldwell Banker Tomlinson
04.2005 - Current
Customer Service Representative Specialist
AmeriBen
01.2003 - 03.2005
Nursing
The University of Tennessee - Knoxville