Kimberly Allen
Aragon,GA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Glass Structures, LLC, by implementing robust office management and organizational systems. Excelled in customer relations and administrative support, achieving a significant improvement in client satisfaction and team productivity. Skilled in payroll processing and data entry, demonstrating exceptional multi-tasking abilities and clear communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Glass Structures, LLC
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Prepared payroll for employees
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
City Clerk
City of Aragon
03.2019 - 04.2024
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Assisted in budget prep, expenditure review, and budget administration.
- Updated documents such as municipal codes and city charters.
- Collaborated with legal counsel to review contracts and agreements, safeguarding the city''s interests in all transactions.
- Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
- Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
- Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Maintained comprehensive records for all employees, including personal information, salary history, leave balances, performance reviews, and training documentation.
- Served as the primary contact for employee inquiries related to pay, benefits, tax withholdings, and deductions – resolving issues efficiently while maintaining excellent customer service standards.
- Assisted in annual salary review process, updating employee records accurately and within tight deadlines.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Managed and updated employee benefits information.
Administrative Secretary
Cleveland Electric
09.2016 - 03.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Prepared reports for Project Manager
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
Front Office Medical Assistant
Northwest Ga Medical Clinic
02.2014 - 09.2016
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Posted payments and charges to patient accounts and participated in billing processes.
- Established rapport with patients through exceptional interpersonal skills.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Education
Associate of Science - Business Management
Georgia Northwestern Technical College
Rome, GA05.2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Administrative Support
- Scheduling and calendar management
- Payroll Processing
- Clear oral/written communication
- Data Entry
Certification
Human Resources
Timeline
Office Manager
Glass Structures, LLC
04.2024 - Current
City Clerk
City of Aragon
03.2019 - 04.2024
Administrative Secretary
Cleveland Electric
09.2016 - 03.2019
Front Office Medical Assistant
Northwest Ga Medical Clinic
02.2014 - 09.2016
Associate of Science - Business Management
Georgia Northwestern Technical College
Human Resources
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