Proven adaptable professional with a track record of exceptional service at Life School Lancaster Elementary, showcasing emotional intelligence and efficiency. Excelled in roles requiring creativity and teamwork, from managing classroom environments to producing high-quality baked goods at Spring Creek BBQ. Renowned for enhancing customer and student experiences through active listening and exceeding customer service expectations.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Life School Lancaster Elementary
08.2021 - 05.2022
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supervised lunchroom and recess activities.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Upheld classroom routines to support student environments and maintain consistent schedules.
Followed lesson plans designed by absent teachers.
Collaborated with other educators to plan and review instruction.
Enforced school and class rules to maintain order in classroom.worked with kids in special needshelp manage after school dismissal (not needed for my position)
Bread Baker
Spring Creek BBQ
08.2018 - 05.2019
Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
Managed inventory, labor, expenses, and other operational processes.
Replenished and rotated food items, following correct food cooling and storage procedures.
Resolved customer concerns with positive approach and constructive strategies.
Cleaned and maintained kitchen equipment and oven.
Complied with health and safety codes to protect staff and customers.
Trained and supervised new employees on bakery operations and procedures.
Produced consistently high-quality baked goods for customers.
Processed customer orders and payment transactions.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Followed food safety standards when handling ingredients.
Packaged finished products for sale.
Monitored temperatures of ovens, proof boxes and other equipment.
Trained new employees on bakery methods and procedures.
Managed customer service operations, including taking orders and resolving complaints.