Kimberly Alonso
Garland,TX
Summary
Efficient high school graduate with years of experience and a proven knowledge of conflict resolution, customer service, and customer satisfaction. Aiming to join an established company in a rewarding and new challenging position.
Overview
3
3
years of professional experience
Work History
Service Advisor
Tesla
04.2024 - Current
- Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to customers vehicle that are in for service.
- Conduct transactions, guide customers through corrections, and summarize repair work performed by the technician.
- Followed verbal and written instructions for more than 10 appointments per day, with the use of proficiency in Dealer Management System(s), Outlook, and MS Office
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Collections Representative
Spire Recovery Solutions
01.2024 - 04.2024
- Handle more than 350+ outbound calls daily as well as making 30+ payments a day
- Update and keep track of assigned accounts to identify outstanding debts
- Prepares correspondence or invoices on accounts requiring special handling
- Processed payments and applied to customer balances.
Online Personal Shopper
Walmart
01.2023 - 12.2023
- Satisfied customers with quick, accurate service under deadlines
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cashier
Hobby Lobby
11.2022 - 01.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Processed returns and exchanges of merchandise in accordance with store policies.
Server
Street Taco Shack
03.2022 - 11.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Took orders from customers accurately and in a timely manner.
Cashier
Walmart
12.2021 - 02.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
Cashier, Expoditer
Daves Hot chicken
04.2021 - 10.2021
- Trained new team members in cash register operation, stock procedures and customer services
- Processed customer payments quickly and returned exact change and receipts
Education
Associate of Science: Diagnostic Medical Sonography -
El Centro College
Dallas, TX05.2027
High School Diploma -
Pearce High School
Richardson, TX05.2020
Skills
- Customer Service
- Phone etiquette
- Typing: 55 wpm
- Time management
- Cooperative and positive attitude
- Handling Customer Complaints
- Critical thinking
- More than comfortable working with a team
- Comfortable standing for long periods of time
Timeline
Service Advisor
Tesla
04.2024 - Current
Collections Representative
Spire Recovery Solutions
01.2024 - 04.2024
Online Personal Shopper
Walmart
01.2023 - 12.2023
Cashier
Hobby Lobby
11.2022 - 01.2023
Server
Street Taco Shack
03.2022 - 11.2022
Cashier
Walmart
12.2021 - 02.2022
Cashier, Expoditer
Daves Hot chicken
04.2021 - 10.2021
Associate of Science: Diagnostic Medical Sonography -
El Centro College
High School Diploma -
Pearce High School
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