Kimberly Alonzo

• Worked remotely for Fossil Group logistics department on different projects.
• Collaborated closely with Senior Director of Logistics to ensure timely completion of projects.
• Developed and maintained reports and spreadsheets to track data entry progress.
• Checked source documents against entered data to ensure accuracy of input information.
• Verified accuracy of data entered by comparing it with source documents.
• Created spreadsheets using formulas, functions, and formatting techniques for accurate data analysis results.
• Purged files to eliminate duplication of data.
• Accurately entered data into various databases.
• Sorted data and proofed source documents for accuracy prior to entry.
• Transferred files into new system electronically

Took intentional time away from the workforce to care for and raise a young family.

• managed household operations
• coordinated schedules
• remained committed to personal development and community involvement.

• Worked on assist line as a subject matter expert.
• Assisted with taking supervisor calls for escalated member issues, doing any necessary research needed to resolve escalated calls in a timely manner.
• Assisted staff with locating answers using all available resources.
• Secondly placed in the customer service queue when needed.
• The key purpose of this role was to offer excellent customer service and assist with resolving members' issues.
• Assisted with several different topics such as claims, benefits, eligibility, and correspondence.
• Helped and educated each individual member.
• Made outbound calls to providers when needed in resolving claims, authorizations, and eligibility issues.
• Assisted members with navigating online resources such as Myuhc.com Met performance goals such as quality, customer satisfaction, first call resolution and attendance.
• Assisted with filing appeals, complaints, and grievance for members.
• Served as a resource to medical group staff, network providers, health plan representatives and claims staff.
• Performed all other related duties as assigned.

• The key purpose of my role is to support our hiring managers in finding great talent to fill available Outside Sales & Sales Manager positions.
• This involves developing & maintaining a qualified candidate pool via social media websites as well as networking/referrals.
• Partner with hiring managers to determine staffing needs, sourcing strategies, and selection criteria.
• Provide candidates with information about UniFirst, the opportunities and benefits and keeping rapport with candidates.
• Act as a liaison between candidates and hiring managers for scheduling interviews.
• Maintain an accurate record of all bench candidates, pipeline development, and candidate flow.
• Expand social networks via invitations, reach out to network contacts for referrals, and join applicable groups.
• Maintain knowledge of social media trends to provide best practices on sourcing, networking, and research.
• Perform various duties as needed in support of the office – data entry, answering phones, directing guests and visitors, ordering supplies, and filing.

• Monitored child support cases and referred delinquent cases for appropriate enforcement actions.
• Prepared documents relating to legal and administrative actions to establish or enforce child support orders.
• Attended court to assist legal staff as needed.
• Assessed child support cases to determine appropriate action.
• Served as Notary Public
• Negotiated out-of-court settlements and agreements with parties.
• Explained Child Support Program policies, procedures, and regulations to customers.
• Assessed the validity of complaints against the IV-D program with impartiality.
• Documents all actions taken.
• Researched case information on the Texas Child Support Enforcement System (TXCSES).
• Maintained knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
• Reviewed and maintained child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Answered Phones for local office as well as state (TX Region) Made and received calls from out of state Case workers.
• Conducted detailed telephonic and in-office investigations to locate parties, verify employment and determine assets.
• Responded to inquiries and complaints from customers

• Assisted with conducting seminars and interviewing custodial parents to gather additional information about absent parents.
• Helped with customer walk-ins.
• Fill in Receptionist when needed.
• Prepared cases for court, which may include filing pleadings, setting cases on docket, monitoring service.
• Attended court twice a week and as needed in charge of maintaining both Bexar and Kendall County dockets.
• Expedited all cases for Bexar and Kendall County as well as scanned all documents in court.
• Coordinated, scheduled, and monitored paternity tests; processed and distributed test results; Opened cases on the Texas Child Support Enforcement System (TXCSES); Checked for duplicate cases.
• Assessed cases to determine case type, validity, and completeness of information.
• Request missing information or documents.
• Forwarded cases to the appropriate Child Support Officer (CSO)
• Served as a Notary Public
• Entered, retrieved, and updated child support case information on TXCSES Monitors TXCSES and other computer databases to identify new or updated locate information.
• Performed money-handling duties to process child support payments.
• Prepared routine or periodic reports
• Researched court orders opened, sorted, and distributed incoming mail and documented.
• Maintained docket room.
• Assisted in training staff.
• Responded to routine telephone inquiries concerning child support cases.
• Made outgoing calls to parties that were scheduled for court.
• Made outgoing calls for jail cases
• Verified location and employment information by making phone calls and using all available sources