Kimberly Anderson
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Healthcare Support Staffing
Las Vegas, NV
09.2021 - 06.2022
- Performed and administered vaccinations for patients between ages of 12 years and 70 years.
- Equipped patients with assistance required for basic care.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Assisted patients with basic care needs.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Updating and documenting patient vaccines; while using precise data entry.
- Rescheduling patients for return vaccine appointment if neccessary
Clinical Screener
Healthcare Support Staffing
Las Vegas, NV
07.2020 - 09.2021
- Complied with all federal, state and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Performing temperature checks
- Wearing and distributing proper PPE
Human Resources Assistant
Bright Star Care
Las Vegas, NV
01.2020 - 03.2020
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Set up orientations
- Conducting Drug Test for new hire
- Scanned,and uploaded new hire documents to main database
Medical Receptionist
Cherokee Regional Medical Center
Cherokee, IA
01.2016 - 07.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Childcare Provider
Bright Beginnings Daycare
Cherokee, IA
03.2015 - 01.2016
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Cared for children ages 6 months to 3 years in nurturing and age-appropriate way.
- Consulted with families to discuss activities and behaviors of each child.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each 7:30 am - 4:30 pm.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Customer Service Representative
LaSalle Staffing
Chicago, IL
09.2012 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 20-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Representative
Pioneer Press Newspapers
Glenview, IL
08.2000 - 06.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 20-70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
High School Diploma -
Wendell Phillips High School
Chicago, IL06.1980
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Medical Information Software
- Correcting Discrepancies
- Data Entry
- Information Confidentiality
- Answering Customer Questions
- Inbound and Outbound Calling
- Customer Service and Assistance
- Building Customer Trust and Loyalty
- Microsoft Office
- HIPAA Guidelines
Certification
- Word Processing Training - 6 months
Timeline
Clinical Assistant
Healthcare Support Staffing
09.2021 - 06.2022
Clinical Screener
Healthcare Support Staffing
07.2020 - 09.2021
Human Resources Assistant
Bright Star Care
01.2020 - 03.2020
Medical Receptionist
Cherokee Regional Medical Center
01.2016 - 07.2019
Childcare Provider
Bright Beginnings Daycare
03.2015 - 01.2016
Customer Service Representative
LaSalle Staffing
09.2012 - 11.2014
Customer Service Representative
Pioneer Press Newspapers
08.2000 - 06.2012
High School Diploma -
Wendell Phillips High School
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