Kimberly Anderson
Prairie Grove,AR
Summary
At Acura of Fayetteville, I excelled in enhancing customer satisfaction and streamlining service processes, leveraging my expertise in customer relations and complaint handling. My proactive approach led to significant improvements in operational efficiency and customer satisfaction ratings, showcasing my ability to build strong relationships and effectively manage resources.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
Acura of Fayetteville
05.2024 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
Automotive Service Advisor
Acura of Fayetteville
11.2015 - 05.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Call Center Representative
Acura of Fayetteville
02.2015 - 11.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
Timeline
Automotive Service Manager
Acura of Fayetteville
05.2024 - Current
Automotive Service Advisor
Acura of Fayetteville
11.2015 - 05.2024
Call Center Representative
Acura of Fayetteville
02.2015 - 11.2015
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