Kimberly Anderson

Handles insurance claims related to shipping packages, including reviewing, investigating, and processing claims to determine validity and appropriate payment. Communicates with clients, carriers (such as UPS, USPS, FedEx, and others), and relevant stakeholders to gather necessary information. Responsibilities may include negotiating settlements or denying claims based on carrier policies and terms.

Customer-centric, bilingual (English-Spanish) with 10 years call center experience. Routinely singled out for high-volume, high-quality work within deadline-intensive settings spanning collections, customer service and sales.

Managed inbound sales inquiries relating to products and promotions, quickly establishing relationships and rapport over the phone.

Goal-Surpassing Metrics: Met or exceeded call center volume, sales and customer satisfaction goals during tenure, achieving up to 115%, 135% and 110% of targets, respectively.

Multi-faceted, efficient, and reliable professional with years of experience supporting executives, sales personnel, and managers to improve internal operations.

Proficient in CRM applications and design programs. Diversified skill set covering administrative support, client relations, account management, and project management. Excellent interpersonal, phone, and digital communication skills.

• Proactively identified and solved complex strategy problems impacting sales management and business direction.
• Implemented innovative technologies to streamline workflow processes related to sales management.
• Participated in cross-functional teams within the organization to improve processes related to chemical sales management.