Kimberly Anderson

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Construction billing, invoicing and permitting (Lee, Collier and Charlotte counties). Answered multiline phones. Dispatched plumbers, and logistically coordinating schedules.
• Scheduled inspections.
• Created proposals and estimates.

Accounts payable and receivable, billing, answering multiline phones.

Phone sales, including service contracts.

Addressing customer needs and written detailed reports to homeowners.

• Managed scheduling and calendar coordination for multiple plumbers, ensuring efficient time management.
• Facilitated communication between departments, improving collaboration and information sharing across teams.
• Prepared reports, construction billing, invoicing, and permits/inspections.

Coordinated office operations to enhance workflow efficiency and team collaboration. Oversaw three other office personnel.

Dispatch, customer service/sales, permit/inspections for Lee,Collier and Charlotte counties.

Created proposals and estimates.

Scheduled service calls for six plumbers via multiline phones and email.