Kimberly Andrew
Bullhead City,AZ
Summary
Attentive Police Dispatcher bringing 20 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
17
17
years of professional experience
Work History
Emergency Services Dispatcher
City Of Bullhead City Police Department
06.2018 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Used specialized software to track and maintain case incident numbers and logs.
Emergency Services Dispatcher
Yuma Police Department
02.2018 - 05.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Emergency Services Dispatcher
City Of Bullhead City Police Department
07.2015 - 02.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Casino Cage Cashier
Golden Nugget Casino
12.2013 - 07.2015
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Balanced books with daily summary reconciliations.
- Quickly and accurately counted drawers at start and end of each shift.
Technical Support Representative
Sprint
10.2010 - 09.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Assistant Store Manager
Safeway
03.2007 - 10.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Apollo High School
Glendale, AZSkills
- Analytical Skills
- Organizational Skills
- Patience and Tolerance
- Adaptability and Flexibility
- Decision Making
- Telephone Etiquette
- Empathy and Compassion
- Attention to Detail
- Cashiering Experience
- Continuous Learning
- Computer Proficiency
- Financial Recordkeeping
- Technical Support
Timeline
Emergency Services Dispatcher
City Of Bullhead City Police Department
06.2018 - Current
Emergency Services Dispatcher
Yuma Police Department
02.2018 - 05.2018
Emergency Services Dispatcher
City Of Bullhead City Police Department
07.2015 - 02.2018
Casino Cage Cashier
Golden Nugget Casino
12.2013 - 07.2015
Technical Support Representative
Sprint
10.2010 - 09.2013
Assistant Store Manager
Safeway
03.2007 - 10.2010
High School Diploma -
Apollo High School
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