Kimberly Andrew
Bullhead City,AZ
Summary
Attentive Police Dispatcher bringing 20 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
17
17
years of professional experience
Work History
Emergency Services Dispatcher
City Of Bullhead City Police Department
2018.06 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Used specialized software to track and maintain case incident numbers and logs.
Emergency Services Dispatcher
Yuma Police Department
2018.02 - 2018.05
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Emergency Services Dispatcher
City Of Bullhead City Police Department
2015.07 - 2018.02
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Casino Cage Cashier
Golden Nugget Casino
2013.12 - 2015.07
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Balanced books with daily summary reconciliations.
- Quickly and accurately counted drawers at start and end of each shift.
Technical Support Representative
Sprint
2010.10 - 2013.09
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Assistant Store Manager
Safeway
2007.03 - 2010.10
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Apollo High School
Glendale, AZSkills
- Analytical Skills
- Organizational Skills
- Patience and Tolerance
- Adaptability and Flexibility
- Decision Making
- Telephone Etiquette
- Empathy and Compassion
- Attention to Detail
- Cashiering Experience
- Continuous Learning
- Computer Proficiency
- Financial Recordkeeping
- Technical Support
Timeline
Emergency Services Dispatcher
City Of Bullhead City Police Department
2018.06 - Current
Emergency Services Dispatcher
Yuma Police Department
2018.02 - 2018.05
Emergency Services Dispatcher
City Of Bullhead City Police Department
2015.07 - 2018.02
Casino Cage Cashier
Golden Nugget Casino
2013.12 - 2015.07
Technical Support Representative
Sprint
2010.10 - 2013.09
Assistant Store Manager
Safeway
2007.03 - 2010.10
High School Diploma -
Apollo High School
Similar Profiles
Matthew BabyakMatthew Babyak
Corporal at Bullhead City Police DepartmentCorporal at Bullhead City Police Department
Jazmine PenningtonJazmine Pennington
Marketplace Attendant at City Of Bullhead CityMarketplace Attendant at City Of Bullhead City
Quantavious HowardQuantavious Howard
Police Sergeant at City Of Lake City Police DepartmentPolice Sergeant at City Of Lake City Police Department