Kimberly Andrews

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Resolved service-related problems and documented actions in system.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Developed and maintained positive relationships with guests for satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Enforced policies and procedures to increase efficiency.
• Stored guest valuables in safe and individual boxes for security.

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Answered hotel phones with professionalism and directed calls appropriately.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained accurate and up-to-date records of guest information.
• Responded to guest inquiries to maximize guest satisfaction.
• Upheld hotel policies and procedures by providing high level of customer service.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.
• Served consistent portions following recipes and control standards.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Knowledge of the full POS System
• Knowledge of the equipment and how they work

• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Screened visitors and issued badges to maintain safety and security.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Organized, facilitated and participated in community service efforts.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Completed patient referrals to other medical specialists.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Printed prescription requests and queries in compliance with practice protocol.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• I sorted, delivered and help ship mail/packages to and from the Seminary

• We had to learn knowledge from USPS, UPS, DHL and FedEx.

• When we received the mail we had to sort, organize and delivery to different departments on campus within a scheduled time and mail off packages that could be time sensitive.

• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.