Kimberly Angelle
Humble,TX
Summary
Dedicated and self-motivated individual with strong organizational and interpersonal skills. Excels in a multi-tasking work environment and thrives both independently and as a collaborative team member. Seeking an opportunity to utilize expertise and grow personally and professionally. Committed person with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
18
18
years of professional experience
Work History
Inventory/Bulk Operator
Alfred Talke Logistics
08.2023 - Current
- Ensure adequate inventory of materials and oversee maintenance of machines and parts
- Manage employees and staff, ensuring adherence to safety and regulatory protocols
- Coordinate work activities and maintain essential paperwork and records.
Client Service Representative
The Council on Recovery
04.2022 - 08.2023
- Oversee schedules of Client Service Coordinators and provide adequate training for staff
- Conduct interviews and fill vacant positions
- Develop strategies for clients and family members to address concerns
- Provide empathic guidance, support, and assistance to clients, guests, and employees.
Wellderly Specialist
The Council On Recovery
03.2021 - 04.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Firewatch/Holewatch
A&L Industrial Services
08.2020 - 03.2021
- Monitor authorized entrants and perform duties assigned in employer's permit
- Maintain accurate count of workers and ensure safety practices are followed.
Badge Checker
AAY Security LLC
01.2020 - 07.2020
- Create access control badges and process associated actions
- Monitor entrances and exits and assist with resolving issues or concerns
- Work with facility manager to assess security needs.
Security Patrol Officer
Allied Universal
05.2019 - 01.2020
- Secure premises and personnel by patrolling property and monitoring surveillance equipment
- Prevent losses and damage by reporting irregularities and informing violators of policies
- Obtain help by sounding alarms and restrain trespassers.
Warehouse Worker
Luxor Staffing
12.2018 - 01.2019
- Load and unload trucks, move and stack materials
- Maintain cleanliness in the warehouse and follow warehouse management practices
- Receive/process shipments and perform forklift inspections.
Insurance Claim Agent
Asurion
07.2018 - 12.2018
- Process insurance phone claims in a high-volume call center setting
- Provide exceptional customer service and technical expertise
- Assist customers in resolving tech problems and finding solutions.
Security Guard Officer
G4S Secure Solutions
11.2014 - 06.2017
- Promote security and safety awareness, complete reports, and patrol assigned areas
- Ensure authorized access and care for property and equipment
- Assist in enforcing rules and policies.
Security Officer
Securitas
05.2012 - 09.2014
- Enforce rules and policies and promote good customer service
- Observe and report safety hazards and operate transportation as applicable.
Dispatcher/Janitorial Worker
Janitorial Zachery
05.2011 - 04.2012
- Clean offices, break rooms, bathrooms, and perform general janitorial duties.
Customer Service Representative
Valero
10.2009 - 05.2011
- Provide friendly and punctual customer service in a high-pressure environment
- Maintain positive attitude and deliver prompt service.
Customer Service Associate
Flying J
10.2006 - 10.2009
- Stocking, inventory, cashiering, and customer service.
Quality Assurance Clerk
Beaumont Home Health
01.2006 - 09.2006
- Provide customer service and resolve inquiries related to clients
- Perform data entry and general clerical functions.
Education
Associate in Business Management -
Strayer University
Herndon, VA05.2012
Associate in Business Ethics -
Business Human Resource
Houston, TX05.2012
Skills
- Loading and unloading
- Shipping and receiving
- Warehouse Operation
- Technical knowledge
- Positive Attitude
- Teamwork and Communication
- Strong Work Ethic
- Attention to Detail
- Following Instruction
- Computer Skills
- Inventory and Stocking
- Quality Inspection
- Customer Relations
- Training and mentoring
- Schedule Management
- Research and due diligence
- Teamwork and Collaboration
- Understanding Customer Needs
- Work Prioritization
- Issue and Complaint Resolution
- Money handling abilities
- Quality Control
- Complaint resolution
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Project Planning
- Audit reporting
- Program Evaluation
- Improvement plan knowledge
- Disaster Recovery Planning
Timeline
Inventory/Bulk Operator
Alfred Talke Logistics
08.2023 - Current
Client Service Representative
The Council on Recovery
04.2022 - 08.2023
Wellderly Specialist
The Council On Recovery
03.2021 - 04.2022
Firewatch/Holewatch
A&L Industrial Services
08.2020 - 03.2021
Badge Checker
AAY Security LLC
01.2020 - 07.2020
Security Patrol Officer
Allied Universal
05.2019 - 01.2020
Warehouse Worker
Luxor Staffing
12.2018 - 01.2019
Insurance Claim Agent
Asurion
07.2018 - 12.2018
Security Guard Officer
G4S Secure Solutions
11.2014 - 06.2017
Security Officer
Securitas
05.2012 - 09.2014
Dispatcher/Janitorial Worker
Janitorial Zachery
05.2011 - 04.2012
Customer Service Representative
Valero
10.2009 - 05.2011
Customer Service Associate
Flying J
10.2006 - 10.2009
Quality Assurance Clerk
Beaumont Home Health
01.2006 - 09.2006
Associate in Business Management -
Strayer University
Associate in Business Ethics -
Business Human Resource
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