Kimberly Beller

• Managed passenger reservations, ensuring seamless travel experiences for airline passengers.
• Utilized Sabre and Travel Port Plus GDS systems to book and adjust all travel aspects.
• Rebooked travel itineraries promptly in response to service interruptions.
• Altered travel reservations to accommodate changes in passenger schedules.

• Managed passenger reservations, ensuring timely and accurate processing of travel arrangements.
• Booked travel for airline passengers, enhancing overall customer experience.
• Altered travel reservations to accommodate changes and service interruptions.
• Rebooked tickets efficiently during service disruptions to minimize delays.
• Utilized EZR and Shares systems to streamline reservation management processes.

• Research and plan cruise ship travel for clients.
• Booked and managed cruises for all major US & international cruise lines.
• Worked directly with all major cruise lines to aid in the management of bookings.
• Managed all financial transactions for bookings, airfare, and off ship activities.
• Managed a 46% return clientele.
• Top 5 phone sales agent
• Facilitated seamless client experiences by coordinating detailed travel arrangements.

• Coordinated staffing and organization of polling locations for elections.
• Managed voting rules and regulations in collaboration with polling volunteers.
• Oversaw chain of command for ballot handling during elections.
• Scheduled volunteers effectively to ensure smooth election operations.

• Drove annual sales exceeding $11.2 million by managing corporate clients across SW Region.
• Developed promotional materials for group sales to boost visibility and engagement.
• Utilized ARCHTICS system for streamlined management of ticketing, invoicing, and group sales.
• Organized scheduling with NYC office for Broadway touring shows to enhance coordination.
• Planned special events, including talkbacks, to encourage audience interaction.
• Collaborated with venues to establish effective seating plans for corporate clients.
• Coordinated special programming and workshops for student and corporate groups, enriching offerings.

• Established group sales department for theater to drive revenue growth.
• Managed sales lists and cultivated clientele relationships effectively.
• Achieved 15% increase in quarterly sales during Q1 and Q2.
• Utilized SHARES system to streamline group ticketing processes.
• Facilitated ticket sales for groups of 10 or more attendees.
• Sold out theater for school events and large special interest groups.
• Assisted Box Office manager during live shows to ensure smooth operations.
• Provided exceptional customer service for season ticket holders at Box Office.

• Developed and managed promotional materials for all shows to enhance visibility.
• Oversaw social media presence across Facebook and Twitter to engage audiences.
• Led a team of 3 full-time employees and 11 interns to ensure project success.
• Organized and managed talkbacks for all shows to facilitate audience interaction.
• Created and distributed written materials, including bios, press releases, and playbills.
• Planned and executed special events to promote engagement and outreach.

• Coordinated media activities on election night for Houston City Council Member.
• Managed direct communication with media, conducting interviews and addressing inquiries under tight deadlines.
• Executed copywriting and editing tasks in accordance with AP style guidelines.

• Developed and managed promotional materials for departments and marketing campaigns across various media.
• Oversaw social media visibility on Facebook, Twitter, and LinkedIn to enhance engagement.
• Managed branding and policy guidelines to ensure consistency across all communications.
• Administered CRM systems for Sales and Marketing departments to optimize customer interactions.
• Created and distributed written materials, including bios and corporate updates, utilizing AP style.
• Planned and managed corporate events, including trade shows and executive exchanges.
• Coordinated scheduling for VP of Marketing, VP of Sales, and Senior Manager of Sales.
• Handled communication for executive offices, directing inquiries efficiently.

• Oversaw monthly budget of $250,000 for corporate and special events at airline headquarters.
• Coordinated daily news clips, monthly CO Magazine distribution, and media lists.
• Fielded inquiries from reporters, producers, officials, executives, and celebrities.
• Maintained confidentiality while managing crises during two emergency airline accidents.
• Managed community sponsorship and donation requests for community affairs department.
• Executed weekly schedule for department of 38 staff members.
• Supported press release distribution, presentation preparation, scheduling, and purchasing for a staff of 22.
• Administered expense reports for top seven executives in public relations and community affairs.

Delivered public announcements and hosted events to embody Carnival's energetic spirit.

Created and scheduled diverse activities, including games, shows, and guest performances.

• Managed and trained entertainment staff to ensure high-quality guest experiences.
• Coordinated daily activities to meet varied guest interests, addressing issues promptly.
• Served as liaison between guests, staff, and management during VIP events.
• Guided guests in exploring enjoyable experiences onboard while maintaining high energy levels.
• Utilized leadership and organizational skills to enhance crowd engagement and excitement.

Ensured memorable vacations through organized and engaging social experiences.

Patrolled zoo grounds to ensure guest safety and compliance with regulations.

Provided exceptional guest services, including directions and assistance with lost items.

• Responded to emergencies, delivering first aid and managing critical incidents effectively.
• Assisted animal care teams with feeding and enrichment for various species.
• Investigated incidents to maintain order and address visitor concerns promptly.
• Acted as a point person during special events, facilitating guest interactions with animals.

Identified potential safety hazards proactively to enhance overall security measures.

• Maintained uniformed presence during peak times to support guest experience and safety.

Created magical moments through engaging guest interactions, posing for photos and signing autographs.

Maintained character portrayal by embodying personality and story without breaking character.

• Executed physical performances in large costumes, adhering to simple choreography for parades and shows.
• Collaborated with Character Attendants to ensure safety and smooth transitions for guest experiences.
• Adapted to hot, humid conditions while managing physical demands of costume work.
• Upheld strict adherence to grooming and confidentiality standards throughout all interactions.

Demonstrated high energy and enthusiasm, fostering a genuine love for Disney characters.

• Performed a variety of roles, including sculpted characters and parade performers, sharing responsibilities with other performers.