Kimberly Morgan
Stockbridge,USA
Summary
A seasoned Emergency Room Technician, I bring a proven track record from Kaiser Permanente, where I excelled in rapid response to critical situations and demonstrated exceptional teamwork. Skilled in orthopedic splint application and fostering patient relations, I consistently ensured high-quality care and efficiency in high-pressure environments. My leadership in emergency medical responses underscores my commitment to excellence and patient safety.
Overview
30
30
years of professional experience
Work History
Acc/CDU Tech
Kaiser Permanente
Jonesboro, GA
07.2023 - Current
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Applied and educated patients on orthopedic devices like crutch walking.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Greeted, guided and offered assistance to patients and visitors.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
- Educated patients about their condition and treatment options upon discharge from the ER.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Offered information, support and comfort to patient families.
- Provided emotional support and reassurance to patients and their families.
- Built strong and trusting rapport with clients and loved ones.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
Command Center Tech / ER Tech
Wellstar Kennestone Hospital Trauma Center
Marietta, USA
12.2021 - Current
- Manages communications from prehospital providers for Kennestone Emergency Department, Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone Emergency Department Patient Flow coordinators and EMS coordinator
- Document EMS communication on designated communication tool Relay medical orders requests from EMS providers to the ED Physician when indicated or requested
- Notifies the Patient Flow Coordinator when the pre hospital patient's condition warrants a response from the hospital before they arrive
- Activation of teams, clearing rooms, security responses etc
- Obtain enough information from incoming EMS units to make treatment, destination decisions
- Coordinates patient bed assignment with assessment/patient flow nurse, Blocking beds on the ED Tracking board from EMS Patient Flow Coordinator or designee
- Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age, sex, complaint, vitals, treatment provided, and special circumstances
- Communicates available resources to EMS providers and government agencies
- Enter diversion status onto the diversion web sites as directed by the ED Patient Flow Coordinator/ ANM Manager/ or director, Communicate diversion status directly EMS via phone or automatic system
- Appropriately completes logs as directed, Logs include, but not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI Alert
- Consult ER physician /patient flow Coordinators on all Potential diversion patients
- Monitors local Fire /EMS in the community
- Notify Patient Flow Coordinators about communication from the weather radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, ETC)
- ER TECH Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Unit Secretary, which includes collecting information for Pt transports and providing calls for numerous Physicians and other assigned duties
- Completes all duties in a timely manner to high standards Customer Service Team member
Emergency Room Technician
Northside Forsyth Hospital
Cumming, USA
08.2020 - 08.2022
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Unit Secretary, which includes collecting information for Pt transports and providing calls for numerous Physicians and other assigned duties
- Completes all duties in a timely manner to high standards Team member
Emergency Room Technician
Piedmont Emergency Medical Center
Stockbridge, USA
08.2016 - 08.2020
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Unit Secretary, which includes collecting information for Pt transports and providing calls for numerous Physicians and other assigned duties
- Completes all duties in a timely manner to high standards Team member
Emergency Room Technician
Wellstar Sylvan Grove Hospital
Jackson, USA
11.2018 - 06.2020
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Answering EMS calls Unit Secretary, which includes collecting information for Pt transports and providing calls for numerous Physicians and other assigned duties
- Completes all duties in a timely manner to high standards Team member
Back and Front Team Lead
Piedmont Urgent Care
McDonough, USA
10.2013 - 08.2016
- Phlebotomy, Basic Life support, IV therapy, Pt assessment, Triage and Discharges, 12 Lead EKG, my, lab duties such as Urinalysis, HCG, CMP, Flu, Strep, and Hpylori
- Medication administration, Occupational Medicine, Drug screenings and on the job injuries assessments as well as X ray Technician
- Call for transport in Emergency situations
- Front Office: Collecting copays and insurance verification, scheduling, customer Service, answering phones
- Maintained a leadership role over several medical assistants
- In charge of ordering supplies for the clinic and in charge of compliance
- Took Role as a Practice manager in managers absence
- Completed all duties in a timely manner to high quality standards
- Customer Service and pt satisfaction Team Member
Emergency Medical Technician
Metro Atlanta Ambulance Service
Marietta, USA
10.2008 - 10.2013
- Basic and Advance Life support, Critical Care Transports, 12 Lead EKG, IV Therapy, Customer Service
- Ortho Care, High Acuity high volume pt care, Medical and Trauma related calls and communication with hospital personnel
- Several accommodations from staff and family members
- Completes all duties in a timely manner to the highest quality standards Team Member
Emergency Room Technician
Southern Regional Medical Center
Riverdale, USA
03.2007 - 10.2008
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Answering EMS calls Unit Secretary, which includes collecting information for Pt transports and providing calls for numerous Physicians and other assigned duties
- Completes all duties in a timely manner to high standards Team member
Emergency Room Technician
Gulf Coast Medical Center
Panama City Beach, USA
11.2006 - 03.2007
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Answering EMS calls Completes all duties in a timely manner to high standards Team member
Acting Lieutenant/Acting Sargeant/Firefighter 1/ NREMT I
East Point Fire Dept
East Point, USA
08.1998 - 11.2006
- Credited with three Cardiac life support saves in 2005, Supervised up to 6 firefighters while serving in a leadership role
- Participated in all Emergency Medical Responses including Basic and Advance Life support, Medical and Trauma related calls
- Safely operated Fire Apparatus, rescue trucks, pumped water supply to fires and assisted with provision of medical care as needed
- In charge of Fire Apparatus, as well as assisting fighting different types of fires including residential, commercial and auto
- Responded hazardous material spills, bomb threats, anthrax threats and other hazardous situations
- Worked closely with law enforcement officials, conducted basic building inspections and preplans for facilities
- Educated the public for fire safety and health related situations
- Customer Service including events, installing smoke detectors in resident's homes, welfare checks and other assigned duties
- Educated Schools on Fire Safety
- Homeland security classes to the public
- Debriefing training
- Worked closely with the residents provided education and moral support when needed
Emergency Room Technician
South Fulton Medical Center
East Point, USA
04.1997 - 08.1998
- Customer Service, ortho splinting, Foley catheters, phlebotomy, triage vital signs, assessments, BLS, IV Therapy, Pt transports, 12 lead EKG, Preceptor, procedure set ups and assistance, and other assigned tasks
- Answering EMS calls Completes all duties in a timely manner to high standards Team member
Emergency Medical Technician
Atlanta South Ambulance Service
East Point, USA
01.1996 - 04.1997
- Basic and Advance Life support, Critical Care Transports, 12 Lead EKG, IV Therapy, Customer Service
- Ortho Care, High Acuity high volume pt care, Medical and Trauma related calls and communication with hospital personnel
- Completes all duties in a timely manner to the highest quality standards Team Member
Emergency Medical Technician
Caroline Ambulance Service
Marietta, USA
06.1995 - 01.1996
- Basic and Advance Life support, Critical Care Transports, 12 Lead EKG, IV Therapy, Customer Service
- Ortho Care, High Acuity high volume pt care, Medical and Trauma related calls and communication with hospital personnel
- Completes all duties in a timely manner to the highest quality standards Team Member
Education
High School -
Lithonia High School
North Ga Ems Academy
NPQ 1 -
East Point Fire Dept
Fire Safety Educator -
Ga Public Safety Training Center
Skills
- ER support
- Urological care
- Behavioral health care
- Orthopedic splint application
- Wound cleaning
- Admissions and discharge processes
- Measuring and monitoring vitals
- EMT
- 12-lead EKG monitoring
- CPR
- Emergency medical procedures
- Replenishing supplies
- Basic patient care
- Geriatric care
- Cardiac monitoring
- Patient status updates
- Intravenous therapy
- Aseptic techniques
- Diabetic care
- Phlebotomy techniques
- Venipuncture
- Patient transport
- Airway management
- Oxygen therapy
- Patient health education
- Medical terminology
- Customer service
- Task delegation
- Operations supervision
- Incident command system
- Structural firefighting strategies
- Fire suppression
- Fire apparatus operation
- Leadership qualities
- First aid and CPR
- Critical thinking
- Personal protective equipment
- Public relations
- Teamwork and cooperation
- Fire prevention education
Summaryofqualifications
Service, Equipment Operations, Safety Procedures, Staff Supervision, Implementing policies and procedures, NEMT-I, Basic CPR/First Aid, AED, Fire Safety Educator, Excellent Customer Service Skills, PR skills, Leadership, Organization, Problem-solving skills, Epic, Cerna EMR, Firefighting, Medical Services, Customer Service
Affiliations
- EMT of the year at East Point Fire Dept
- Recognized for many cardiac life saves
- Recognized by many Physicians for outstanding performances and quick responses for live saving measures.
Timeline
Acc/CDU Tech
Kaiser Permanente
07.2023 - Current
Command Center Tech / ER Tech
Wellstar Kennestone Hospital Trauma Center
12.2021 - Current
Emergency Room Technician
Northside Forsyth Hospital
08.2020 - 08.2022
Emergency Room Technician
Wellstar Sylvan Grove Hospital
11.2018 - 06.2020
Emergency Room Technician
Piedmont Emergency Medical Center
08.2016 - 08.2020
Back and Front Team Lead
Piedmont Urgent Care
10.2013 - 08.2016
Emergency Medical Technician
Metro Atlanta Ambulance Service
10.2008 - 10.2013
Emergency Room Technician
Southern Regional Medical Center
03.2007 - 10.2008
Emergency Room Technician
Gulf Coast Medical Center
11.2006 - 03.2007
Acting Lieutenant/Acting Sargeant/Firefighter 1/ NREMT I
East Point Fire Dept
08.1998 - 11.2006
Emergency Room Technician
South Fulton Medical Center
04.1997 - 08.1998
Emergency Medical Technician
Atlanta South Ambulance Service
01.1996 - 04.1997
Emergency Medical Technician
Caroline Ambulance Service
06.1995 - 01.1996
High School -
Lithonia High School
North Ga Ems Academy
NPQ 1 -
East Point Fire Dept
Fire Safety Educator -
Ga Public Safety Training Center
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