Kimberly Ann Motter
Wrightsville,PA
Overview
23
23
years of professional experience
Work History
Service Admin Coordinator
Leffler Energy
Lancaster, PA
2019.01 - Current
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Paraprofessional
Red Lion Area School District
Red Lion, PA
2017.01 - 2019.01
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Personal Care Assistant
Public Partnerships, LLC.
York, PA
2015.01 - 2017.01
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Nursing Assistant
Wellspan York Hospital
York, PA
2012.01 - 2015.01
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Full Time Educator
Empire Beauty School
York, PA
2010.01 - 2012.01
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
Counter Manager
Estee Lauder, Boscov's In York Galleria
York, PA
2007.01 - 2010.01
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Operated cash register to accurately complete customer financial transactions.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Stylist
Impressions Hairstyling and Tanning Salon
Wrightsville, PA
2004.01 - 2006.01
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Entrusted to handle confidential and sensitive situations in professional matter.
File Clerk
Allergy and Asthma Center
Lancaster, PA
2002.01 - 2004.01
- Examined, categorized, and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Located and retrieved requested documents in accordance with established policies.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Compiled, sorted and filed high volume of documents.
Timeline
Service Admin Coordinator
Leffler Energy
2019.01 - Current
Paraprofessional
Red Lion Area School District
2017.01 - 2019.01
Personal Care Assistant
Public Partnerships, LLC.
2015.01 - 2017.01
Nursing Assistant
Wellspan York Hospital
2012.01 - 2015.01
Full Time Educator
Empire Beauty School
2010.01 - 2012.01
Counter Manager
Estee Lauder, Boscov's In York Galleria
2007.01 - 2010.01
Stylist
Impressions Hairstyling and Tanning Salon
2004.01 - 2006.01
File Clerk
Allergy and Asthma Center
2002.01 - 2004.01