Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Antis

Lady Lake,FL

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector. Excelled in enhancing customer satisfaction and increasing sales through expert upselling techniques and exceptional service. Demonstrated leadership by training new servers, improving team performance. Skilled in POS system operation and conflict resolution, embodying a professional attitude and a commitment to food safety practices.

Overview

26
26
years of professional experience

Work History

Food Server

Ruby Tuesday
05.2024 - 01.2025
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Increased repeat business by establishing personal rapport with regular customers.

Food Server/Server Trainer/Prep

Red Lobster
01.2015 - 05.2024
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Trained new servers in customer service best practices, elevating overall team's performance.

Sales Associate

Crinson Moon Boutique
09.2007 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Food Server/Banquet

Vic Embers Supper Club
09.2000 - 04.2002
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Food Server

Sonnys BBQ
03.1999 - 09.2000

Education

Associate Of Science - Paralegal Studies

Kaplan University
Davenport, IA
07.2015

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Food safety practices
  • Food preparation
  • Order accuracy
  • Guest relations
  • POS system operations
  • High volume dining
  • Conflict resolution
  • Food and beverage pairings
  • POS system operation
  • Suggestive selling
  • Buffet setup and takedown
  • Salad preparation
  • Hospitality and accommodation
  • Team player
  • Organizational skills
  • Team leadership
  • Transactions and cash handling
  • Specials promotion and upselling

Timeline

Food Server

Ruby Tuesday
05.2024 - 01.2025

Food Server/Server Trainer/Prep

Red Lobster
01.2015 - 05.2024

Sales Associate

Crinson Moon Boutique
09.2007 - 07.2010

Food Server/Banquet

Vic Embers Supper Club
09.2000 - 04.2002

Food Server

Sonnys BBQ
03.1999 - 09.2000

Associate Of Science - Paralegal Studies

Kaplan University

Similar Profiles

CREATE PROFILE
Kimberly Antis