Kimberly Arcellano
Customer Service Professional
Aurora,CO
Summary
Results-driven customer service/retail manager with a proven ability to understand and fulfill client needs. Highly skilled in establishing rapport, trust, and confidence with customers, resulting in increased customer satisfaction and loyalty. Demonstrated expertise in managing customer accounts, developing strategic partnerships, and effectively communicating needs while efficiently managing workload. Proven track record in training and developing new employees to align with company goals and direction, fostering a motivated and empowered team that consistently contributes to overall success.
Overview
22
22
years of professional experience
Work History
Customer service
24-7 Intouch
Aurora, CO
10.2018 - 08.2024
- Performed sales and customer service in a call center environment
- Answered inbound calls, emails and chats
- Maintained excellent working relationships with existing customers, new customers and co-workers
- Accurate data entry
- Checked inventory for items customer requested
- Floor support assisting other agents
- Providing assistance and input to management for possible more proactive resolution
Cashier, Stocker
Corner Store
12.2016 - 04.2018
- Cashiering
- Managing safe when on work schedule
- Helping stock product and putting away product deliveries
- Balancing cash drawer after shift
AppleOne
07.2015 - 01.2016
- Company Overview: Temporary Call Center for Customer Service
- Answering inbound calls consisting of expert problem solving, order taking and entry, as well as answering customer questions
- Accurate data entry
- Taking inbound calls from consumers that need to apply for Health coverage/Medicaid
- Defining what Health plans the consumer qualifies for
- Assisting the consumer in completing the application
- Research and detect any potential problems with the consumer
- Temporary Call Center for Customer Service
Deli Clerk
King Soopers
01.2015 - 06.2015
- Customer service
- Helping customers with their requests
- Slicing meats and cheeses
- Filling other deli requests
- Checking the customer out at the registers
- Making sure that the customer is taken care of and making sure that they want to return
Customer Service
ORALABS, INC.
03.2012 - 05.2014
- Answer calls and assisted customers with questions and issues
- Data entry, order entry and credits into the MAS system
- Completing daily reports to make sure that orders were processed correctly
- Research into customer issues/complaints
- Completing RA’s and MRB’s
- QC issues-approving or rejecting product to meet customer expectation
- Creating and maintain customer accounts
Vault administrator/Customer Service
PLASTIC JUNGLE
10.2011 - 03.2012
- Receiving and Fulfillment
- Received cards and entered them into the OfBiz system so they could be tracked and accounted for
- Fulfilled orders to make sure that the customer received the correct cards for their order
- Picked cards for the fulfillment operators to complete fulfillment
- Accurate data entry
- Helping with research issues on potentially negative customer service issues
- Directing employees to accomplish daily tasks
- Establish a continually growing customer base by making sure that Receiving and Fulfillment processes are adhered to properly
Store Manager
DAIRY QUEEN
06.2011 - 10.2011
- Manage store facilities including employee relations, payroll, merchandising of products, inventory control and customer service
- Daily management of store and employees
- Deposits, payroll, scheduling, ordering
- Taking/filling customers’ orders
- Conflict resolution
- Machine maintenance
- Helping employees realize the goals that need to be met and establish a plan to accomplish that goal
Cashier/Sales
ACE HARDWARE
12.2010 - 05.2011
- Cashier, customer service
- Coordinating customers to the correct aisle for the product they are looking for
- Answering the phone and directing the call to the correct department or person
- Team leadership such as taking any negatives and turning them into positive outcomes
- Making drops and filling change orders for cashiers
- Exceeding goals of customer sign up for Ace Rewards
Head Cashier
SMARTCO FOODS
06.2010 - 12.2010
- Cashier, customer service
- Coordinating customers to the correct aisle for the product they are looking for
- Answering the phone and directing the call to the correct department or person
- Managing front end personnel
- Making drops and getting change for cashiers
- Closing procedures including balancing drawers and end of day books as well as balancing the safe
- Research of customer service issues including pricing mistakes as well as printed price issues from the ad compared to what the customer was charged
Customer Service Representative
LIGHTNING LABELS
11.2008 - 09.2009
- Answered inbound calls consisting of expert problem solving, order taking and entry, as well as answering customer questions
- Accurate data entry of sales orders
- Up selling existing clients and ability to sell new customers as well
- Research and detect any potential problems between the customer and the company
Customer Service Representative
SWINGLE LAWN TREE AND LANDSCAPE
10.2007 - 07.2008
- Performed sales and customer service in a call center environment
- Answered inbound calls, maintain excellent working relationships with existing customers as well as new customers, expert problem solving, order taking and entry, as well as answering customer questions
- Accurate data entry of sales orders
- Exceeded all goals for the team
Customer Service Representative
OURAY SPORTSWEAR
07.2002 - 09.2007
- Answered calls assisted customers questions while maintaining excellent customer relations through problem solving and thoroughly answering questions
- Data entry, order taking, call tags, processing credits
- Printed daily goal reports for each representative to make sure that requirements and goals were met each day
- Followed daily reports to ensure that all orders were processed through the system correctly and in a timely fashion
- Followed specific orders from inception to shipping to guarantee they shipped in time for customer deadlines
Education
Diploma - General Studies, Math, Accounting
Smoky Hill High School
Aurora, COSkills
Online chat and email
Timeline
Customer service
24-7 Intouch
10.2018 - 08.2024
Cashier, Stocker
Corner Store
12.2016 - 04.2018
AppleOne
07.2015 - 01.2016
Deli Clerk
King Soopers
01.2015 - 06.2015
Customer Service
ORALABS, INC.
03.2012 - 05.2014
Vault administrator/Customer Service
PLASTIC JUNGLE
10.2011 - 03.2012
Store Manager
DAIRY QUEEN
06.2011 - 10.2011
Cashier/Sales
ACE HARDWARE
12.2010 - 05.2011
Head Cashier
SMARTCO FOODS
06.2010 - 12.2010
Customer Service Representative
LIGHTNING LABELS
11.2008 - 09.2009
Customer Service Representative
SWINGLE LAWN TREE AND LANDSCAPE
10.2007 - 07.2008
Customer Service Representative
OURAY SPORTSWEAR
07.2002 - 09.2007
Diploma - General Studies, Math, Accounting
Smoky Hill High School
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Laiza Mae Angel TabanaoLaiza Mae Angel Tabanao
Customer Service Representative at 24-7 Intouch PHCustomer Service Representative at 24-7 Intouch PH
Camilo Andrés Bedón DiazCamilo Andrés Bedón Diaz
Telephone agent at 24 - 7 INTOUCH COL S.A.S.Telephone agent at 24 - 7 INTOUCH COL S.A.S.
Stephen SwardStephen Sward
NA at 24-7 Intouch Call CenterNA at 24-7 Intouch Call Center
Alejandro RiveraAlejandro Rivera
Asbestos Abatement Worker at All Stars Environmental Services IncAsbestos Abatement Worker at All Stars Environmental Services Inc