Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Arellano

Phoenix,AZ

Summary

Organized Call Center Agent offering 5-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Skilled Dispatcher focused on keeping delivery and customer service operations on track. Thoroughly monitors traffic patterns and adjusts driver routes for efficiency. Well-liked by drivers and administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

8
8
years of professional experience

Work History

CSR Receptionist

Gerber Collision
05.2023 - Current
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Dispatcher Coordinator

Arizona Metro Mix
03.2022 - 04.2023
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 200 daily calls.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Directed dispatching, routing and tracking of 25 fleet vehicles.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Used downtime between customer orders to fulfill other guest services.
  • Answered phone calls and answered questions from potential customers.

Call Center Agent

Consumer Cellular
04.2021 - 12.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained user account data by initiating account access and establishing in database.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Opened new accounts and documented personal, demographic and payment information in system.

Sales Associate

Lamps Plus
07.2017 - 04.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Beauty Advisor

Ulta Beauty
08.2016 - 11.2016
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Maintained counter and display areas for cleanliness and organization.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day

Education

High School Diploma -

Skyline Highschool
Phoenix, AZ

Skills

  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Promoting Brand and Company Identity
  • Membership Inquiries and Renewals
  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Time Management
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
  • Delivery Scheduling
  • Proofreading
  • Call center experience
  • Sales closing
  • Call Documentation
  • Work Prioritization
  • Product Knowledge
  • Retail store support
  • Computer Skills
  • Account Updates
  • Customer Focus
  • Relationship Building
  • Product and service knowledge
  • Scheduling
  • Call Management
  • Multi-Line Phone Systems
  • Call Center Operations
  • Customer Service

Timeline

CSR Receptionist

Gerber Collision
05.2023 - Current

Dispatcher Coordinator

Arizona Metro Mix
03.2022 - 04.2023

Call Center Agent

Consumer Cellular
04.2021 - 12.2021

Sales Associate

Lamps Plus
07.2017 - 04.2020

Beauty Advisor

Ulta Beauty
08.2016 - 11.2016

High School Diploma -

Skyline Highschool
Kimberly Arellano