Kimberly Arias
Roselle,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Branch Ambassador
Capital One Bank N.A
10.2021 - Current
- Engaged with customers to establish relationships.
- Maintained friendly and professional customer interactions.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Educated customers on online banking and mobile banking applications.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Concierge
Citibank, NA
09.2019 - 10.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Customer Service Representative
HSBC Premier Bank
09.2017 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Amalgamated Bank
08.2014 - 08.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with banking needs and inquiries.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Arts - Human Relations
School of Professional Studies CUNY
New York, NY06.2025
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY06.2022
Skills
- Cash Handling Accuracy
- Exceptional Customer Service
- Spanish Speaking
- Fraud Detection and Prevention
- Complaint Resolution
- Customer Relations
- Problem Resolution
- Interpersonal Skills
- Issue Resolution
- Multitasking Capabilities
- Problem Solving
Accomplishments
- Earned Props for outstanding customer service.
- Earned Eagle Eye for fraud prevention and protecting our customers.
Timeline
Branch Ambassador
Capital One Bank N.A
10.2021 - Current
Concierge
Citibank, NA
09.2019 - 10.2021
Customer Service Representative
HSBC Premier Bank
09.2017 - 07.2019
Teller
Amalgamated Bank
08.2014 - 08.2015
Bachelor of Arts - Human Relations
School of Professional Studies CUNY
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Robert ReussRobert Reuss
District Manager at Capital One Bank N.ADistrict Manager at Capital One Bank N.A
Sarath Karthik GuntupalliSarath Karthik Guntupalli
Senior Software Developer at Capital One Bank N.ASenior Software Developer at Capital One Bank N.A
Carlos A. CruzCarlos A. Cruz
Senior Relationship Banker/Ambassador at Capital One Bank N.ASenior Relationship Banker/Ambassador at Capital One Bank N.A
Kathleen PlumsteadKathleen Plumstead
Process Manager at Capital One Bank N.AProcess Manager at Capital One Bank N.A
Amirah SargeantAmirah Sargeant
Customer Order Management at LVMHCustomer Order Management at LVMH