Kimberly Ariosa Fenty
Orlando
Summary
Team-oriented, performance-focused in customer service highly regarded for year-over-year improvements in billing and managerial assistant, customer service ratings, and in productivity. Maintain uncompromising focus on high quality standards and bottom-line profit improvements. Customer service oriented, and excellent at performing customer loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Financial Coordinator
Advent Health
2025 - Current
- Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs and funds for noninsured and under insured patients. Conducts monthly and quarterly reconciliation with physician offices and processes refunds or collection of additional charges with both service providers and noninsured or under insured patients.
- Maintains knowledge of the Florida Medicaid and county government programs. Fully understands the Medicaid Share of Cost process and completes bill tracking for Medicaid Share of Cost as assigned. Reviews daily, weekly and monthly reports as assigned in a timely and productive manner to determine if intervention is needed.
- Serves as hospital liaison for specialized departments, service providers, physician offices, Government agencies, noninsured and under insured patients; as well as the hospital liaison for funds provided by special programs and foundations.
- Ensures Financial Statements are scanned, and patient accounts are adjusted accurately and timely, to contribute to state audits for DSH reimbursement. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to leadership regarding disposition of accounts.
Financial Advocate/ Credit Collection (Hybyrid)
Garnet Health Medical Center
2023 - 2024
- Determines Self Pay Patient Financial Status, verifies all insurances coverage for all registrations primarily inpatient, observation and surgical care services, identifies alternatives or supplemental coverage.
- Reports any changes of insurance carriers to Care Management on individual admissions.
- Obtains, identifies and enters correct insurance information and secure proper referrals and/or authorization for inpatient and surgical accounts.
- Verifies the scope of the policy benefits on inpatient and out patients by telephone, fax or electronically and records the information through Benefits Collections within Epic. Communicates benefits to the patients.
- Prepare and/or maintains daily reports such as daily admissions and observations, newborn DSS, Health exchange/Medicaid/DSS log and any other pertinent report specifically mentioned.
- Visits the patients on the unit to advise and make arrangements/Charity Care Program/collects all patient liabilities
PSR- Patient Service Representative/Call Center Representative (Remote)
Cedar Sinai
01.2020 - 01.2023
- Checked in/outpatients, answered phones, Register patients into the system
- Worked on the referral que
- Checked patients out/assisted with referrals
- Copies & faxes, assist patients with any questions
- Collect patient copays & assisted that with making sure front desk ran smoothly
- Process large volume if incoming calls, assist patient with appt request, medication refill request
- Direct calls to appropriate departments and medical staff
Lead/Billing Representative/Financial Manager Assistant
Center for Digestive Health
01.2014 - 01.2020
- Worked on aging reports and appeals, Post checks & EFT’s payments, work denials, Verify insurances
- Self-pay projects and collections, sent patient accounts to collection agency, Set up patient Payment Plans
- Verify Patient Insurance, send patient monthly statements
- Print paper claims on HCFA 1500 and on UB forms
- Assist patients with questions and concerns regarding any billing questions
- Assist staff with questions, assist with difficult calls, Answered phone calls
- Assist Financial Manager in daily task, set up meetings, book appts, purchase orders, maintaining spreadsheets, Train new employees, Assist with credentialing new providers to the practice, Type Memos and other assistant job functions
- Worked on Ambulatory and Anesthesia Claims
Education
Bachelor's Degree -
Valencia College
Orlando, Florida, USADiploma - undefined
Park West High School
New York, New York, USASkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) Epic, eClinical, Gmed, Fluent in Spanish
Certification
Technical Certificates in Business Specialist, Business Management, Operations Support and Services, Business Operations, Human Resource Specialist
Languages
Spanish
Native or Bilingual
Timeline
PSR- Patient Service Representative/Call Center Representative (Remote)
Cedar Sinai
01.2020 - 01.2023
Lead/Billing Representative/Financial Manager Assistant
Center for Digestive Health
01.2014 - 01.2020
Diploma - undefined
Park West High School
Patient Financial Coordinator
Advent Health
2025 - Current
Financial Advocate/ Credit Collection (Hybyrid)
Garnet Health Medical Center
2023 - 2024
Bachelor's Degree -
Valencia College