Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Arndt

Beaver,PA

Summary

I was responsible for overall client performance, reporting and scorecards. In addition to overseeing the reporting, scorecards and client performance I worked with the Senior Vice President to develop and implement strategies and tactics to increase REO reporting, REO Client performance and REO scorecards  as well as overall client satisfaction for the REO division.

Overview

18
18
years of professional experience

Work History

Assistant Vice President

Servicelink
Moon Township, PA
07.1997 - 10.2015

Education

High School Diploma - Business

Hopewell Sr High School
1990

Skills

  • Leadership/communication skills
  • Client account management
  • Employee relations
  • Customer-oriented
  • Self-motivated
  • Staff Development and Motivation
  • Risk Management
  • Vendor Partnerships

Accomplishments

Operations Management:
  • Managed a closing staff of approximately 100 employees to ensure satisfactory performance on our daily and monthly metrics as required by the clients
  • Streamlined processes within the REO Closing Department to increase efficiencies
  • Identified risk factors within my department and implemented processes and procedures to mitigate risk
  • Analyzed Overtime within my department and identified ways to reduce in order to become more profitable
  • Managed the relationship with our clients and was the point of contact for any escalated issues
  • Attended client meetings and conference calls for all of the closing operations department
  • Assisted in developing our new title and closing systems

Timeline

Assistant Vice President

Servicelink
07.1997 - 10.2015

High School Diploma - Business

Hopewell Sr High School

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Kimberly Arndt