Kimberly Arnold

• Checked brewing equipment for proper functionality.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Described menu items to customers and suggested products based on stated preferences.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Addressed and resolved customer concerns to maintain brand loyalty
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Input orders into point of sale system and handled customer payments.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Supported highest standards of conduct and service to support company reputation.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Recognized by management for providing exceptional customer service.

• Processed catering orders from sales and wedding specialist, including production information and scheduling.
• Delivered orders to clients including weddings.
• Scheduled and completed tastings for prospective clients.
• Took care of clients all through the process from web lead to final confirmation and payment, including generating quotes.
• Worked wedding shows to generate business.
• Took care of clients all through the process from web lead to final confirmation and payment, including generating quotes.
• Watched Dayton and Cincinnati wedding markets when WES was on vacation or unavailable.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Conducted post-event reviews in order to evaluate performance levels and identify areas for improvement.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Created detailed timelines for each event to ensure that all tasks were completed on time.
• Assisted customers with food selection, inquiries and order customization requests.
• Developed menus based on client preferences and budget constraints.

• Responsible for everything including hiring, ordering, inventory, execution, scheduling, and many other details of running a restaurant daily.

Started as crew in high school. Worked my way up to General Manager. Multiple stores and locations.

• The Barnett Arnold Corporation dba Cold Beer and Cheeseburgers
• Owner/employee