Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Arnold

Billings,MT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service call center specialist position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Kitchen Lead

Sodexo USA
09.2023 - Current
  • Maintained composure and work quality while under stress.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
  • Lifted and carried heavy materials.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Monitored food temperature, discarding items not stored correctly.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Fostered positive work environment, promoting teamwork and open communication among kitchen staff.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Followed food safety practices and sanitation guidelines.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

CSR

EBMS
05.2018 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed and updated databases to handle customer data.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with account set-up, enabling smooth transitions into using company's services.
  • Handled customer inquiries courteously and professionally.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted customers via email and live chat. Managed approximately 90 calls, emails and live chats.
  • Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
  • Assisted customers in navigating company website and improving overall user experience.

Phlebotomist

EMSI Examination Management Services
03.2011 - 04.2018
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to specified labs.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

High School Diploma -

Billings West High School
Billings, MT
05.1992

Skills

  • Dispute Resolution
  • Calm Under Pressure
  • Service standard compliance
  • Medical terminology knowledge
  • Reading Comprehension
  • Policies and Procedures Adherence
  • Teamwork and Collaboration
  • Work Prioritization
  • Call center experience
  • Customer Data Confidentiality
  • LiveChat Messaging
  • De-Escalation Techniques
  • Critical Thinking

Timeline

Kitchen Lead

Sodexo USA
09.2023 - Current

CSR

EBMS
05.2018 - 06.2023

Phlebotomist

EMSI Examination Management Services
03.2011 - 04.2018

High School Diploma -

Billings West High School

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Kimberly Arnold