Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Software
Quote
Timeline
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Kimberly Arnold

Chicago,IL

Summary

Dynamic Office Manager with expertise in vendor negotiations and cost control. Proven track record in financial reporting and regulatory compliance, enhancing team performance through effective training. Strong analytical thinking and customer service skills drive successful outcomes in fast-paced environments.

Overview

25
25
years of professional experience
4
4
Certification

Work History

Office Manager

Lucky Motors Inc
Villa Park, IL
11.2024 - Current
  • Negotiated vendor contracts to secure favorable terms and achieve cost savings.
  • Assisted in recruiting, onboarding, and training new employees to enhance team performance.
  • Interpreted work procedures and communicated company policies to staff for clarity.
  • Reviewed contracts for accuracy prior to signing on behalf of the company.
  • Processed payroll to ensure timely and accurate payments for all employees.
  • Ensured compliance with employment laws to mitigate legal risks.
  • Oversaw financial reporting, accounts payable, receivable, asset coordination, and budgets.
  • Prepared financial reports and documentation following established policies.
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Prepared various reports such as monthly sales summaries or weekly transaction lists.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Title Specialist

Copart, Inc.
Elgin, IL
01.2024 - Current
  • Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines
  • Provide excellent customer service to all internal and external customers
  • Process vehicle titles in accordance with state guidelines
  • Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner
  • Communicate with customers via email or verbally to handle title issues daily
  • Build relationships and develop a professional rapport with DMV and sellers
  • Maintain title bin filing as necessary
  • Performs other duties as assigned

Loan Processor

Enova International
Chicago, IL
04.2022 - 12.2023
  • Verified submitted documents (I.D., Bank Statements, Paystubs) for validity
  • Approved/declined LOC & Personal Installment Loans
  • Contacted customers via email/phone
  • Assisted management with special projects
  • Ran various identity requests using Credit bureau software
  • Ran OFAC and MLA checks

License & Title Specialist

Berman Auto Group
Chicago, IL
12.2018 - 02.2020
  • Processed Illinois and out-of-state retail sales and lease License and Title for dealership customers using CVR. Manually process special plate or other special circumstance deals that cannot be completed using CVR.
  • Verified all sales information, such as owner and lien holder information, and made sure all funds due were collected and cleared
  • Corrected titling errors
  • Obtained duplicate titles
  • Maintained plate/sticker inventory, temporary permits, and state issued forms
  • Arranged clean schedules and posted journal entries for 6 stores

License & Title Processor/Client Services

ACERTUS
Alpharetta, GA
10.2017 - 09.2018
  • Processed titling and registration information, including lease requests and state transfers in compliance with regulations.
  • Maintained daily communication with clients and officials regarding outstanding orders.
  • Notarized documents to ensure accuracy and adherence to company guidelines.
  • Verified policy outlines while entering new client orders for accuracy.
  • Contributed content to company newsletter and assisted with event planning.

Title Office Manager, Human Resources, Accounts Receivables

MAS
Marietta, GA
09.2016 - 10.2017
  • Verified new deals, processed title and registration for customers, and ensured accurate lienholder additions.
  • Managed daily communications with customers and county/state officials regarding title and registration issues.
  • Promoted to accounts receivables and human resources within two months of employment.
  • Validated payment methods and confirmed collection of all funds from customers and lenders.
  • Completed documentation required for reporting to government officials.
  • Attended employer-sponsored finance and insurance classes to enhance compliance knowledge.
  • Accepted deals, ensuring all contracts were sent and validated through lienholders.
  • Updated and verified accuracy of employee files, including background checks, payroll processing, and garnishment management.

Sales Professional

Atlanta Luxury Motors
Union City, GA
11.2014 - 09.2016
  • Successfully sold automobiles by understanding and demonstrating vehicle characteristics, capabilities, and features; developed and qualified buyers; closed sales
  • Used CRM to contact prospects, set appointments, and update deal information
  • Built and maintained rapport with customers
  • Participated in ongoing product knowledge and sales training.
  • Answered inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.
  • Processed and verified title and registration documents for sold vehicles
  • Accurately recorded incoming titles daily on sales sheet
  • Wrote and printed checks for customers or DMV transactions
  • Entered and reconciled invoices from vendors through QuickBooks

Title Office Clerk

Atlanta Luxury Motors
Union City, GA
12.2013 - 11.2014
  • Supervised one Title Clerk. Audited new sale files, ensuring all required information from customers, sales and managers was complete and accurate.
  • Ensured compliance with all regulations pertaining to IRA reporting of sales and other regulations specific to deal type
  • Entered new sale information into dealer-specific software
  • Received cash, check or credit card payments and updated accounts; represented dealer in small claim cases
  • Assisted in the hiring and training of Title Clerks and other office personnel
  • Processed L&T paperwork for new, used and leased vehicle sales
  • Coordinated with dealer management and sales team to make sure all deals were funded and licensed in a timely manner
  • Communicated with various state L&T personnel.
  • Kept all HR, sales and warranty files up to date and secure.

Education

Bachelor of Arts - Criminal Justice

University of Arizona
Tucson, AZ
03-2027

Some College - Business Management

Columbia College Chicago
Chicago, IL
10.1999

High School Diploma -

Academy of Our Lady
Chicago, IL
06.1996

Skills

  • Google Suite
  • DMS Systems
  • Floorplan Management
  • Microsoft Office
  • QuickBooks
  • Accounts receivable and accounts payable
  • Vehicle title processing
  • Financial account reconciliation
  • Administrative skills
  • CRM software
  • Dealership experience
  • Human resources
  • Event planning
  • Certified notary
  • Customer service
  • Team collaboration
  • Analytical thinking
  • Cost control
  • Regulatory compliance
  • Research skills
  • Multitasking capacity
  • Report preparation
  • Self motivation
  • Attention to detail
  • Google Suite

Certification

  • Notary
  • Clergy

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Dealertrack

CVR

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Office Manager

Lucky Motors Inc
11.2024 - Current

Title Specialist

Copart, Inc.
01.2024 - Current

Loan Processor

Enova International
04.2022 - 12.2023

License & Title Specialist

Berman Auto Group
12.2018 - 02.2020

License & Title Processor/Client Services

ACERTUS
10.2017 - 09.2018

Title Office Manager, Human Resources, Accounts Receivables

MAS
09.2016 - 10.2017

Sales Professional

Atlanta Luxury Motors
11.2014 - 09.2016

Title Office Clerk

Atlanta Luxury Motors
12.2013 - 11.2014

Bachelor of Arts - Criminal Justice

University of Arizona

Some College - Business Management

Columbia College Chicago

High School Diploma -

Academy of Our Lady

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