Kimberly Arrington
Nokomis,FL
Summary
Accomplished professional with strong professional background in the compliance, billing, management, HR, credentialing, and healthcare field. Proven efficiency in creating a strong culture of compliance awareness in all aspects of business by continuously monitoring and implementing regulatory changes. Successful experience in directing strategic and operational initiatives for business growth. A strategic leader; building, aligning, and engaging teams to ensure success by creating a collaborative work environment to achieve targets and objectives. Completed both Master Professional Life Coach and Professional Life Coach Certifications from the Life Coach Institute. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
19
19
years of professional experience
Work History
Owner
Creative Caregivers
01.2018 - Current
- Lead private duty home care business and assist elders in their homes to maintain self-sufficiency
- Manage all operations, including patient assessment, staff recruitment, scheduling, and credentialing while following compliance, business licenses, and clients and insurance billing
- Create and implement marketing plans for Creative Caregivers through various avenues.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Vice President of Operations/Billing Manager/Marketing Manager
SAVN Administrative
01.2015 - 06.2018
- Managed all operations of multiple radiology facilities in the United States, including call centers management and physician staff recruitment, while ensuring all were licensed, accredited, and credentialed
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Improved website visibility through development and implementation of SEO strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
- Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
- Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Owner & Vice President
O2-4-U, Inc.
05.2005 - 12.2015
- Launched and spearheaded an in-home oxygen company and durable medical equipment company to supply oxygen to needy patients/clients in their homes
- Provided instruction and education to patients in their home regarding diagnosis and benefits of equipment use ensuring compliance
- Managed all regulatory compliance such as licensing, accreditation, and credentialing and educated team on required procedures
- Managed billing with all insurances such as Medicare, Medicaid, and all third-party payers while leading human resources tasks.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlining operations enhances efficiency, allowing for more time to be devoted to strategic planning and decision-making.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
Education
Bachelor of Science in Psychology -
Georgia Southern University
Statesboro, GALicense - Adjuster License - All Lines Florida 0620
Florida Department of Financial Services
Florida 08.2024
Vocational - Public And Professional Guardian
St. Petersburg College
Clearwater, FL04.2024
Master Professional Life Coach -
Life Coach Institute
08.2022
Professional Life Coach -
Life Coach Institute
05.2022
Class CC Private Investigator Intern License -
National Investigative Training Academy
08.2022
Skills
- Team Leadership & Training
- Operations Management
- Regulatory Compliance
- Recruitment & Selection
- HR Credentialing
- Marketing Planning
- Professional Relationship Building
- Risk Analysis & Mitigation
- Billing Administration
- Small business operations
- Customer Relations
- Relationship Building
- Verbal and written communication
- Human Resource Management
- Attention to Detail
- Staff training/development
- Contract Management
- Business marketing
- Negotiation
- Business Management
Timeline
Owner
Creative Caregivers
01.2018 - Current
Vice President of Operations/Billing Manager/Marketing Manager
SAVN Administrative
01.2015 - 06.2018
Owner & Vice President
O2-4-U, Inc.
05.2005 - 12.2015
Bachelor of Science in Psychology -
Georgia Southern University
License - Adjuster License - All Lines Florida 0620
Florida Department of Financial Services
Vocational - Public And Professional Guardian
St. Petersburg College
Master Professional Life Coach -
Life Coach Institute
Professional Life Coach -
Life Coach Institute
Class CC Private Investigator Intern License -
National Investigative Training Academy