Kimberly Atkins
Arroyo Grande,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retail Supervisor
The Limited
02.2010 - 05.2012
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
Senior Bank Teller
Washington Mutual Bank
01.2006 - 06.2008
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
Retail Manager
Sears
05.2002 - 01.2006
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Created employee schedules to align coverage with forecasted demands.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Liberty Christian Academy
Santa Cruz, CA06.2004
Skills
- Customer Service Management
- Problem-solving abilities
- Customer service excellence
- Multitasking capabilities
- Scheduling and timekeeping
- Attention to detail
- Conflict resolution
- Time management
- Product Sales
Timeline
Retail Supervisor
The Limited
02.2010 - 05.2012
Senior Bank Teller
Washington Mutual Bank
01.2006 - 06.2008
Retail Manager
Sears
05.2002 - 01.2006
High School Diploma -
Liberty Christian Academy
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