Kimberly Atkins
Morehead,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Detail-oriented individual with exceptional communication and project management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Poised to contribute to team success and achieve positive results.
Overview
19
19
years of professional experience
Work History
Senior Representative-Absence Manager
New York Life GBS
10.2023 - Current
- A highly organized and detail-oriented claim manager prioritizing tasks to maintain compliance.
- Provides extensive case management and coordinates administrative aspects of the cases and claims.
- Evaluated Family and Medical Leave requests to ensure compliance with legal standards.
- Made informed determinations based on federal and state regulations.
- Maintained accurate and efficient ongoing claim management within company service standards and industry best practices.
- Provided timely customer service for employee and employer inquiries.
- Processed and tracked 100+ FMLA claims weekly.
- Documented and coded claims in compliance with client contracts.
- Assessed eligibility and certification of FMLA claims per legal guidelines.
- Provided others coaching to improve performance and understanding.
- Performed HR management duties by accurately recording fellow employees FMLA absences in our timekeeping system. As the Absence Claim Manager of our 'in house Client- NYL' I was in charge of taking the absence information from our Admin Suite program and updating individual employees absences on their employee profile schedule.
SSG Disability & Leave Case Manager
AMAZON
03.2022 - 06.2023
- Assisted employees in determining appropriate leave types and initiated leave processes.
- Initiated cases for short-term disability, workers’ compensation, ADA and FMLA.
- Addressed escalated customer inquiries via phone and live chat, ensuring prompt resolution.
- Maintained secure personal information while logging all contacts and communications.
- Served as a point of contact for employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans, as defined by Amazon.
- Leveraged duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event, as appropriate.
- Critically assessed and adjusted the case management plan to an employee's changing needs.
- Addressed and responded to sensitive situations.
- Responded to employee impacting issues that may arise during the leave event and ensured that the correct communication occurred.
- Facilitated a smooth return-to-work and ramp-back plan for employees returning to the workplace.
Direct Support Professional / House Manager
SEVITA
10.2020 - 03.2022
- Assisted disabled clients to support independence and well-being.
- Recorded status and duties completed in logbooks for management.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients' overall health and well-being and noted significant changes.
WHS
Masco Cabinetry
10.2019 - 05.2020
- Cabinet Door Shipment Stocker/ Cabinet Parts Puller
Sales Specialist-Appliances and Cabinets
LOWES
02.2014 - 05.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Drafted, finalized and submitted paperwork to complete sales.
- Consulted with businesses to supply accurate product and service information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Records Clerk
Internal Medicine and Pediatrics at UKHC
09.2012 - 12.2012
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
Sales Specialist-Home Theater and Appliances
Best Buy
07.2006 - 08.2012
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Achieved or exceeded company-defined sales quotas.
Education
University of Louisville - Art, Business, Anthropology
University of Louisville
Louisville, KY01.2010
High School -
Suda E. Butler High School
Louisville, KY01.2002
Skills
- FMLA, State PFL and ADA knowledge
- Short Term Disability & Long Term Disability Benefits
- Training and Development
- Communication (Written & Verbal)
- Time management
- Multitasking
- Complex Problem-solving
- ICD-10 Coding
- Microsoft Office
- Kronos
- Admin Suite
- Success Factors
- Salesforce
- PeopleSoft
Timeline
Senior Representative-Absence Manager
New York Life GBS
10.2023 - Current
SSG Disability & Leave Case Manager
AMAZON
03.2022 - 06.2023
Direct Support Professional / House Manager
SEVITA
10.2020 - 03.2022
WHS
Masco Cabinetry
10.2019 - 05.2020
Sales Specialist-Appliances and Cabinets
LOWES
02.2014 - 05.2017
Records Clerk
Internal Medicine and Pediatrics at UKHC
09.2012 - 12.2012
Sales Specialist-Home Theater and Appliances
Best Buy
07.2006 - 08.2012
University of Louisville - Art, Business, Anthropology
University of Louisville
High School -
Suda E. Butler High School
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