KIMBERLY ATTENIESE
Lake Mary,FL
Summary
Effective Customer Service Representative with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Successfully works as part of team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative & Base Coach
Sheltair Aviation
Orlando, FL
04.2022 - Current
- Assisted passengers and crew with reservations and adjustments to itinerary.
- Informed customers about billing procedures and processed payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated radio communications to coordinate ramp movement for incoming and outbound flights.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payroll information alongside Customer Service Manager.
- Assisted in the development and implementation of training programs for new employees.
- Performed daily opening procedures in accordance with company standards.
Resort Concierge
Walt Disney World Grand Floridian
Orlando, FL
02.2022 - 05.2022
- Greeted guests upon arrival and provided assistance with luggage.
- Provided guests with information about local attractions, restaurants, transportation services, and recreational activities.
- Handled check-in, check-out procedures for arriving, departing guests in a timely manner.
- Processed payments from customers efficiently while ensuring accuracy of transactions.
- Assist guests with navigating the My Disney Experience application, linking and encoding Magic Bands, and helping guests create park reservations.
- Use Guest Service Recovery to solve any issues or concerns a guest may have, including modifying room reservations based on certain needs and offering incentives for specific inconveniences.
Customer Service Representative
Atlantic Aviation
Farmingdale, NY
01.2020 - 07.2021
- Assisted passengers and crew with reservations and adjustments to itinerary, including rental cars and catering.
- Informed customers about billing procedures and processed payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated radio communications to coordinate ramp movement for incoming and outbound flights.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Process all cash and credit card transactions and keep a daily closing report to ensure all cash transactions are accurate.
Patient Care Representative
Garden OBGYN
06.2019 - 10.2019
- Answer multiple phone lines in a timely manner
- Assist patients with any questions
- Schedule, reschedule or cancel patient appointments (pregnancy or nonpregnancy related) through the Intergy system
- Continually contact doctors directly
- Assist with any emergency calls
- Transfer patient calls to the appropriate department.
Visual Merchandiser
Ocean State Job Lot
05.2017 - 06.2019
- Set up all visual displays around the store in a timely manner
- Provide excellent customer service
- Maintain a neat and full visual display
- Keep track of all incoming visuals
- Aid customers in locating merchandise
- Handle customer issues and questions
- On occasion, ring customer sales.
Education
Associate of Science -
Suffolk County Community College
01.2016
High School Diploma -
North Babylon High School
01.2013
Skills
- Flight crew reservations (hotels, rental cars, etc)
- FBO/Flight support/Scheduling
- Data entry documentation
- TotalFBO / X1
- Scheduling and calendar management
- Invoicing and billing
- Customer satisfaction
- Friendly, positive attitude
Timeline
Customer Service Representative & Base Coach
Sheltair Aviation
04.2022 - Current
Resort Concierge
Walt Disney World Grand Floridian
02.2022 - 05.2022
Customer Service Representative
Atlantic Aviation
01.2020 - 07.2021
Patient Care Representative
Garden OBGYN
06.2019 - 10.2019
Visual Merchandiser
Ocean State Job Lot
05.2017 - 06.2019
Associate of Science -
Suffolk County Community College
High School Diploma -
North Babylon High School
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